Organization : Greenpeace Southeast Asia (Thailand)
Type : Nonprofits / องค์กรไม่แสวงหาผลกำไร
Date : 7 Jan 2019
View : 832
Deadline : 18 / January / 2019
The Supporter Care Assistant Coordinator is an essential in delivering this vision, He/She is responsible for ensuring accurate management of financial donors and demographic information and ensuring that financial contributions are processed and received in a timely manner each month with no errors. The successful candidate will also ensure that financial donors are properly/accurately, and in a timely manner, thanked for their contributions. The successful candidate will enjoy working with Salesforce Database, be detailed oriented and be passion about delivering excellent donor care. Also retain our financial donors by communication through engaging network.
Create telemarketing list for internal telemarketing and monitor daily result in order to make sure that Greenpeace continuingly receive financial support.
Create weekly report from in-house telemarketing for analysis. Also debit checking for debit request and debit feedback to make sure the transaction has no errors through Salesforce system.
Secure adherence to Organization’s Policies and Guidelines.
Roles and Responsibilities: Day to Day operation on timely basis with no errors
Roles and Responsibilities: Processing donation collection for all channels
Roles and Responsibilities: Take lead in Communication to Financial Donors Descriptions/Activities:
Roles and Responsibilities: Supporting
Educational Background & Fundamental Qualifications
Level of Education:
Field of Study:
Economics, Business Administration or any field
Experienced in using Word and Excel spreadsheet
Experienced in using Salesforce Database will be an advantage
Training or Certificate:
Competencies and Skills
Knowledge and/or experience in managing conduct and emotions in a way that represents the values and realizes the objectives of the organization
Teamwork & Communication:
Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multi-cultural audiences
Strategic Thinking & Global Mindset:
Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures
Knowledge and/or experience in database systems (Salesforce), reporting and management
Knowledge and/or experience in Excel
Knowledge and/or experience in managing telemarketing agencies
Knowledge and/or experience in local fundraising markets and practices
Specific Work Environment
This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments.
THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST
Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.
A permanent employee will be entitled to the following leaves:
Annual Leave: 20 days
Sick Leave: 30 days
Parental Leave: 10days
Maternity Leave: as per government rules and regulations and Greenpeace policy
Long Service Leave: 2 months paid leave after 5 years of continuous service
Compassionate leave: maximum of 5 days for the death of significant others
In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.
Greenpeace provides health insurance, life insurance and travel insurance to its permanent employees.
LEARNING AND DEVELOPMENT
Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively. Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.
EQUAL EMPLOYMENT OPPORTUNITY
Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.
HR POLICIES AND PROCEDURE
Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the Application form from Link below
and email to:
Deadline for Applications: January 18, 2019
We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +66 3571921.
As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance. If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.
Thank you and we look forward to receiving your application letter and completed application form.
Contact : firstname.lastname@example.org
18 Jun 2019