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043-2-47734-4 SCB มูลนิธิกองทุนไทย (Thai Fund Foundation)

Supporter Care Assistant Coordinator

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Organization : Greenpeace Southeast Asia (Thailand)
Type : Nonprofits / องค์กรไม่แสวงหาผลกำไร
Date : 7 Jan 2019
View : 675

Deadline : 18 / January / 2019

Position Summary

The Supporter Care Assistant Coordinator is an essential in delivering this vision, He/She is responsible for ensuring accurate management of financial donors and demographic information and ensuring that financial contributions are processed and received in a timely manner each month with no errors. The successful candidate will also ensure that financial donors are properly/accurately, and in a timely manner, thanked for their contributions. The successful candidate will enjoy working with Salesforce Database, be detailed oriented and be passion about delivering excellent donor care. Also retain our financial donors by communication through engaging network. 

Create telemarketing list for internal telemarketing and monitor daily result in order to make sure that Greenpeace continuingly receive financial support.

Create weekly report from in-house telemarketing for analysis. Also debit checking for debit request and debit feedback to make sure the transaction has no errors through Salesforce system.  

Secure adherence to Organization’s Policies and Guidelines.

Key Duties

Roles and Responsibilities: Day to Day operation on timely basis with no errors

Descriptions/Activities:

Roles and Responsibilities: Processing donation collection for all channels

Descriptions/Activities:

Roles and Responsibilities: Take lead in Communication to Financial Donors Descriptions/Activities:

Roles and Responsibilities: Supporting

Description/Activities:

Educational Background & Fundamental Qualifications

Level of Education:

University Graduated

Field of Study:

Economics, Business Administration or any field

Work Experience:

Experienced in using Word and Excel spreadsheet

Experienced in using Salesforce Database will be an advantage

Training or Certificate:

 


Competencies and Skills

Organizational Competencies

Professionalism:

Knowledge and/or experience in managing conduct and emotions in a way that represents the values and realizes the objectives of the organization

 

Teamwork & Communication:

Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multi-cultural audiences

Strategic Thinking & Global Mindset:

Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures

Functional Skills

Knowledge and/or experience in database systems (Salesforce), reporting and management

Knowledge and/or experience in Excel

Knowledge and/or experience in managing telemarketing agencies

Knowledge and/or experience in local fundraising markets and practices


Specific Work Environment

This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments.

 

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Sick Leave:  30 days

Parental Leave:  10days

Maternity Leave: as per government rules and regulations and Greenpeace policy

Long Service Leave: 2 months paid leave after 5 years of continuous service

Compassionate leave: maximum of 5 days for the death of significant others 

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade. 

INSURANCE
Greenpeace provides health insurance, life insurance and travel insurance to its permanent employees. 

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the  Application form from Link below

http://www.greenpeace.org/seasia/th/getinvolved/jobs/Supporter-Care-Assistant-Coordinator/

and email to:

jobs.th@greenpeace.org

Deadline for Applications:   January 18, 2019

We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +66 3571921.

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.

 

Thank you and we look forward to receiving your application letter and completed application form.

Contact : jobs.th@greenpeace.org

ผู้ประสานงาน / Coordinator เจ้าหน้าที่ประจำสำนักงาน / Officer

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