Organization : International Rescue Committee (IRC)
Type : Nonprofits / องค์กรไม่แสวงหาผลกำไร
Date : 24 Apr 2019
View : 573
Deadline : 7 / May / 2019
JOB TITLE : Inquiries Officer
The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.
Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout Asia seeking permanent resettlement in the United States. The RSC prepares refugee applications for the U.S. Refugee Admissions Program (USRAP) across the region, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.
The Inquiries Officer is responsible for monitoring and responding to routine refugee case status inquiries submitted via e-mail, phone, letter and the RSC’s online Case Status Inquiry website (CaSI). Inquiries may be submitted directly by refugees or third parties. The Inquiries Officer also provides general information about the USRAP to refugees. S/he will ensure that case related updates provided by refugees or USRAP partner agencies are accurately recorded in the Worldwide Refugee Admissions Processing System (WRAPS) database and flagged for follow-up as appropriate. S/he projects the professional image of the IRC-RSC through telephone, email and in-person interaction with refugees.
KEY WORKING RELATIONSHIPS:
Position Reports to: Casework Manager
Position Directly Supervises: N/A
Indirect Reporting: Other Casework Managers, Casework Coordinator, Case Processing Coordinator
Other Internal/External contacts:
Internal: Work collaboratively with colleagues on the Casework, Case Processing and Program Support teams.
Education: University education; equivalent combination of education and direct experience will be considered.
Work Experience :
Demonstrated Skills and Competencies:
Language Skills: Fluent in both written and spoken English. Fluency in a refugee language is helpful.
Certificates or Licenses: None required.
Working Environment: The position is currently based in Bangkok in an urban office environment. The position may require both domestic and international travel to support delivery of USRAP processing within Thailand and throughout the region.
The employee is required to adhere to “The IRC Way” for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.
HOW TO APPLY
The position has been posted on the IRC website and can be found here
All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.
APPLICATION DEADLINE : 7 MAY 2019
Contact : ้Human Resources Department
24 May 2019