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Case Processing Officer,Based in Bangkok

Job Title: Case Processing Officer

Location: Bangkok

Background/IRC Summary:  The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary: The Case Processing Officer (CPO) is responsible for data entry quality control into the Worldwide Refugee Admissions Processing System (WRAPS) as well as updating and maintaining physical case files for refugee cases. CPO will work closely with all teams within RSC to ensure effective tasks’ distribution and management of Case Processing department’s specific unit’s workload. The CPO also performs other functions outside of the general responsibilities as assigned by immediate supervisor.  This position reports to the Case Processing Manager.

Major Responsibilities:


  • Daily assessment, quality control of case updates, scanning /attaching, medical updates, assurance requests and travel packets within the assigned unit, workloads and towards other Case Processing Assistant
  • Produces specific progress reports to Case Processing Manager
  • Enter refugee case information into WRAPS and case files
  • Whenever required, assist in providing task-spesific training/guidance to the Case Processing Assistant/New hire/Part-timers/Interpreters
  • Whenever required, assist to monitor the progress of Case Processing Assistant, as well as to provide relevant feedback to the Senior Case Processing Officer/Case Processing Manager
  • Perform other duties as assigned


Key Working Relationships:

Position Reports to:                        Case Processing Manager
Indirect Reporting:                          Senior Case Processing Manager

                                                                Case Processing Coordinator


Other Internal and/or external contacts:

Internal:  All Bangkok and Malaysia RSC staff

External:  USCIS officers, RPC, UNHCR and IOM

Job Requirements:


  • Minimum College or University Diploma in any field; or equivalent to 1-2 years of relevant professional experience will be considered

Work Experience:

  • Candidate with a minimum of 1 year of relevant resettlement processing experience; or other professional data entry/data processing experience is advantageous
  • Exposure to a multi-cultural environment is an added value

Demonstrated Skills and Competencies:

  • Proven data entry skills – Meticulous, High Accuracy and Quality Control
  • Good time management skills and able to multitask – work load management
  • Work effectively under pressure and repetitive work – within specified target and deadline
  • Good Team player,  strong analytical skills and able to think and work independently as and when needed
  • When required, able to assist in providing the necessary guidance and support to co-workers especially assistant level in their daily job
  • Good interpersonal skills i.e. communicate well with co-workers.

Language and Computer Skills: 

  • Ability to converse, read and write in English is a must
  • Bilingual (Thai/English) is a plus
  • Computer literacy – Proficient in Ms Office i.e. Word, Excel, and PowerPoint , Outlook


  • Able to travel whenever required, both domestically and internationally                                                                                               Working Environment:  The employee is required to adhere to the “IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying out his/her duties.


Application letter and most recent CV in English  should be submitted to link below

Application Deadline : 30 September 2020

Contact : Human Resources Department

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