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Human Resources Associate


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Unit (GSSU) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSU was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSU/HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a center of excellence. The Global Shared Service Unit (GSSU) is part of the Bureau for Management Services (BMS).

In the area of Human Resources, the GSSU supports both personnel and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, management of benefits and allowances, payroll and banking transactions.

In six UNDP Regional Bureau Service Centers (RSCs) – Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama – the recruitment and administration of local personnel will be proximity-based and managed by outposted GSSU personnel who report directly to the Global HR Service Centers (GHRSC) in Istanbul and Copenhagen.

Under the local operational guidance of the most senior representative of the GSSU RSC and the substantive overall guidance and supervision of the P3 HR Specialist in Istanbul, the HR Associate in the GSSU RSC is accountable for ensuring transparency, accuracy and assuring full compliance the outposted HR administration of allowances for Service Contract holders (SC) for country offices in the Regional Bureau. S/he performs a variety of standard HR administrative processes and services ensuring high quality and accuracy of work and consistency in service delivery. The HR Associate provides support to internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include UN Agency staff and other personnel in country offices or regional service centres as well as other units in UNDP such as OHR and OFRM in BMS as well as HR focal points in UNDP country offices worldwide and other UN entities such as UN Payroll, UN Insuranceand other entities as applicable.


Duties and Responsibilities

Advisory / Expected Results

Act as an internal advisor on matters relating to benefits and allowances, fostering partnerships with internal and external stakeholders by briefing and advising clients, service contract holders, colleagues and partners of the policies and guidelines thereof to achieve the following results:

Comprehensive HR strategy including benefits and allowances management.

Consistent approach in compliance with Service Contract Holder policies.

Client and partner confidence in GSSU RSC HR as a credible HR service administrator.

HR policies and guidelines relating to benefits and allowances are reviewed and revised as necessary.

Administration / Expected Results

Administer and certify processing of allowances in full compliance with Service Contract Holder policies and the Financial Accountability Framework. The HR Associate has approval authority for non-discretionary decisions under the applicable Service Contract Holder policies and within the financial level of authority, to achieve the following results:

Equity and transparency in the application of Service Contract Holder policies.

Client understanding and confidence in GSSU HR as a credible HR service administrator.

A high quality, timely and accurate service is provided to clients and partners.

Accurate employee database for SC holders and talent management.

Payments / Expected Results

Determine and verify, verify financial benefits related to contracts, including hires, life and organization events, end of service, ongoing allowances and salaries to achieve the following results:

Accurate determination of financial allowances of personnel transactions.

Timely processing and approving financial payments to support SC holder policies.

Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.

Accurate processing of financial allowances to correct UNDP and third-party funds.

Knowledge Management / Expected Results

Recommend, create and maintain knowledge management prescriptive content for benefits and allowances to achieve the following results:

HR knowledge management system contains accurate and comprehensive coverage of benefits and allowances matters.

SC holders are enabled and empowered through access to GSSU HR knowledge base.

Full transparency of the administration of benefits and allowances.

Continous learning and development for HR workforce by keeping abreast with HR best practices.

Conduct training courses on benefits and allowances.

Streamlining Processes / Expected Results

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:

Recommendations for improved and new HR policies and guidelines.

Streamling payment and entitlement procedures to deliver optimal client service.

Enhance work efficiency through constant evaluation and analysis of HR processes.

Reduce costs of GSSU HR operations and related costs to clients and partners.

Reduce unnecessary paperwork and administrative processes.

Provide input and support to further development of and implementation of eServices.



Core Competencies:


Ability to make new and useful ideas work


Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction


Ability to listen, adapt, persuade and transform


Ability to get things done while exercising good judgement

Functional Competencies:

Building Strategic Partnerships

Analyzes general information and selects materials in support of partnership building initiatives.

Promoting Organizational Learning and Knowledge Sharing

Researches best practices and poses new, more effective ways of doing things.

Job Knowledge/Technical Expertise

Understands the main processes and methods of work regarding to the position.

Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.

Demonstrates good knowledge of information technology and applies it in work assignments.

Demonstrates ability to identify problems and proposes solutions.

Strategic Alignment of Management Practice (HQ & RSCs)

Supports transparency and equity in transactions and service delivery.

Design and Implementation of Management Systems

Uses information/databases/other management systems.

Client Orientation

Reports to internal and external clients in a timely and appropriate fashion.

Organizes and prioritizes work schedule to meet client needs and deadlines.

Responds to client needs promptly.

Promoting Accountability and Results-Based Management

Gathers and disseminates information on best practice in accountability and results-based management systems.


Required Skills and Experience


Secondary education. BA/BSc degree in Human Resources, Business Administration, Social Sciences, and any other related fields would be desirable but it is not a requirement.

HR Certification from a reputable institution is a distinct advantage.


Minimun six (6) years (with Secondary education), or, minimum three (3) years (with Bachelor Degree) of relevant experience in human resources management services.

Experience in the usage of computers and office software packages (MS Word, Excel, etc.).

Experience in handling of web-based management systems. Familiarity with UNDP operating and reporting systems, including experience in the use of an ERP system (i.e. Oracel Cloud, SAP or PeopleSoft) is an added advantage.

Language Requirements:

Fluency in English (written and spoken)

Working knowledge of other UN languague (s) would be an advantage.


Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Applications to be submitted online at  

Contact :

ทรัพยากรณ์มนุษย์ / Human resources


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