: Flight of the Gibbon
: Nonprofits / องค์กรไม่แสวงหาผลกำไร
: 3412
: 13 October 2015
30 November 2015
Call Centre Operator [Thai / English] - Base in Chiang Mai
Introduction
Key job tasks/ duties/ responsibilities of Call Centre Operator include, but are not limited to, answering incoming telephone calls for all offices including Chiangmai, Chonburi, Pattaya and Bangkok; scheduling and confirming visits, rescheduling visits when needed, having a good basic knowledge of FOTG tours and promotions: what is included in the price (transportation, lunch/dinner, safety gear, tour of rainforest etc.), able to offer advice/ suggestions to customers, and is detail oriented.
Key Functions:
Is the first point of contact for customers/agents/tour desks who wish to make a booking.The Call Center Operator shall make every effort to deliver the highest level of service, courteously at all times.
Be physically fit to sit for extended periods, utilize computer, monitor and keyboard for up to 12 hours. (with coffee break and lunch break allowed during each shift)
Job Description
Answer all incoming telephone calls and efficiently book reservations
Enthusiastically and clearly address all customer concerns
Routinely check the queue/schedule to monitor and/or avoid any discrepancies and to arrange pick-up. (includes Mini-bus/Song Taew/ Taxi arrangement as well)
Respond to all internet enquiries
Scheduling
Schedules appointments for both locations, for all types of tours and promotions
May include blocking and unblocking schedules when appropriate
Contact customers to reschedule pick-up time when necessary
Document and update schedule consistently and accurately
Monitor all schedules for errors or overbooking
Secondary Job Functions:
Tabulate daily CM and CB visits
Prepare a daily schedule report for Call Center Manager to review at end of shift
Report all complaints, comments, suggestions and feedback from customers to Call Center Manager, using the Customer Feedback Form
Supports the mission statement to develop, enhance, and promote quality customer service through team efforts
Requirements:
High School Diploma or Equivalent, good organizational skills and effective communication skills
Must be able to work compatibly as a team member with co-workers.
Strong PC skills with emphasis in MS Office; (i.e. Excel, Word, Outlook)
Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
Effective written and verbal communication skills (in Thai and English at the least)
Maintains the highest ethics and integrity;
Detail oriented with proven analytical and accuracy skills;
Chinese, Khmer speak would be advantage
Other Skills/Abilities:
*** Must be fluent in English/Thai ***
Given this role, you will be working closely with top management to ensure you get the best training that will help you succeed. You will be required to support a highly motivated and successful sales team and also maintain high-level customer service!
HOW TO APPLY
Application letter and resume in English to hr@treetopasia.com
Our Story
Flight of the Gibbon was started in 2007 by a group of nature-loving friends inspired by the rescue and rehabilitation of a pair of sick gibbons they found abandoned in a locked cage in the northern Thailand rainforest. Today Flight of the Gibbon is a leading global eco-adventure tour operator and the number one eco-tourism attraction in Thailand, thrilling customers with spectacular rainforest ziplines that are the longest and highest in the world.
Our Mission
"Flight of the Gibbon connects people with Asia's nature, history and bygone stories while conserving nature and traditional livelihoods. Flight of the Gibbon is remembered as a once-in-a-lifetime experience with uniqueness, mystery and surprise that visitors taste, smell, see, hear and feel."
