Membership and Admin Officer

Location: Bangkok, Thailand (APSA Secretariat)

Reports to: Marketing, Communications and Membership Lead, with dotted line reporting to Administration and Partnership Lead

Job type: Full time, hybrid (in-person work from home according to organization policy)

THE ORGANISATION

The Asia and Pacific Seed Alliance (APSA) is the regional seed association comprising more than 500 seed companies and associations from around 40 countries within the

APAC region and beyond. Our mission is to support sustainable agriculture through the production and trade of quality seed around the world. Our work focuses on advocacy, capacity building, and encouraging business collaboration and trade.

THE ROLE

The Membership and Admin Officer role provides administrative and membership-related services to APSA members and the Secretariat. This position serves as the first point of contact for members, supports the member life cycle from acquisition to retention and member activities, maintains accurate records, and provides logistical support for the Secretariat’s operations.

1. Membership services

• v Serve as a point of contact for APSA members, responding promptly and professionally to general inquiries via email, phone, and other platforms
  
  
• v Support the member life cycle from acquisition to retention and member activities
  
  
• v Process membership applications and renewals in a timely and accurate manner
  
  
• v Support members with the event registration process to Asian Seed Congress (ASC) and other APSA activities, including troubleshooting
• registration issues and guiding members through payment procedures
  
  
• v Develop, organize, and maintain all electronic files, records, and systems associated with membership (applications, renewals, payments, correspondence).
  
  
• v Leverage APSA’s membership platform including data management, and communication tools to ensure efficient administration and a positive member experience.
  
  
• v Liaise with the finance team to issue invoices, reconcile and report membership revenue and ensure accuracy of membership-related financial records.