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Grade:

GS6

Duty Station:                      

Bangkok, Thailand

Contract Type:                

Fixed Term Appointment

Duration:                

One Year (renewable) 

Salary based on Thailand local salary scale, plus allowances, insurance, pension and other benefits

Job Purpose:

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

Key Accountabilities:

1. Keep up-to-date technical systems documentation for developed IT solutions in order to support systems maintenance.
2. Perform unit and integrated testing of new, enhanced or fixed code in order to ensure completeness and adherence to technical specifications.
3. Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines and procedures.
4. Assist in the release of IT systems and provide early life support in order to prepare for and enable proper use of the IT solution.
5. Resolve users queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided.
6. Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of IT systems.
7. Collect and collate data, conduct basic analysis to support the development of accurate reports.
8. Any other related tasks

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. University degree in Computer Sciences, Information Technology Management, or related fields would be an advantage.

Experience & skills:

1. Has minimum 2 years of experience in IT Solutions Development environments, or IT Service Management
2. Experience of Software Development Lifecycle e.g. from requirements gathering to testing and release
3. Experience authoring Software Requirements: Use Cases, User Stories and Exit Criteria
4. Experience testing of Software solutions: Browser based and mobile device based
5. Experience with Agile Software Development methodologies
6. Experience with the Atlassian's suite of Software Development tools: JIRA, Confluence
7. Experience dealing with end users and providing support
8. IT Savvy in terms of using modern information management tools
9. Knowledge of Database concepts and systems desirable
10. Knowledge or Data analysis desirable

Language:

Fluency in both oral and written communication in Thai and English.

Capability Name

Description of the behavior expected for the proficiency level

Governance, Strategy and Architecture

Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project Management, Planning and Optimization

Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise

Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

Requirement Definition & Management

Asks meaningful and appropriate questions to understand and translate business requirements into desired technical functionality.

System Design

Able to analyze broad product/service functionality to coordinate design of new technology or assist in technology integration/enhancements.

Solution Development

Designs, codes, tests, corrects, and documents programs from supplied specifications, using agreed standards and tools.