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Capacity Development - Coaching Consultancy

1. Background

1.1 About Humanity & Inclusion

Handicap International which runs program under its operating name Humanity & Inclusion (hereafter referred to as HI) is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside people with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. HI is a non-profit making association founded in 1982, currently implementing projects in almost 50 countries worldwide.


HI started working in Thailand in 1984 and first focused its actions on the delivery of mobility and assistive devices to Thai and Burmese landmine victims, most of whom needed lower limb prostheses. Since 1998, the scope of work was broadened to promote also provision of physiotherapy and occupational therapy services as well as assistive device technologies to persons with disabilities and facilitating their access to health, education and economic activities within the temporary shelters. Since 2012, HI also started activities on risk education covering dangers related to landmines and unexploded ordinance to contribute to the overall protection and prevention on disability. HI Thailand is part of the HI regional Myanmar-Thailand program which was created in 2016 with the merge of 2 existing missions.


For more information on the organization, please see:

Humanity and Inclusion website:

and the online presentation of the organization:



1.2 Context in which the consultancy takes place

Thailand has a long-standing history in receiving refugees from neighbouring countries even though Thailand is not a signatory to the 1951 Refugee Convention or its 1967 Protocol and does not have a formal national asylum framework. Myanmar refugees have been hosted on the Thai-Myanmar border for over three decades. Currently, about 90,000 displaced persons live in nine temporary shelters.

HI currently carries out activities along the Thai-Myanmar border under 4 thematic areas:

- Community-based Rehabilitation: provision of functional rehabilitation services for people with disabilities in 5 camps (Tak and Mae Hong Son provinces),

- Disability and Social Inclusion (DSI): social inclusion of people with disabilities and mainstreaming disability into humanitarian services and advocacy in 5 camps (Tak and Mae Hong Son provinces),

- Inclusive early child development (Growing Together!) through play, support to partners and cohesion in 7 camps (Tak and Mae Hong Son provinces),

- Mine Risk Education (MRE): raising awareness activities on the risk of mines and explosive remnants of war (ERW) in all 9 temporary shelters (Tak, Mae Hong Son, Ratchaburi and Kanchanaburi provinces).


1.3 The project in which the consultancy is framed

Project name

Mine/ERW Risk Education and Disability Social Inclusion

Project Goal

To provide Mine/ERW risk Education to persons of concern living in the temporary shelters along the Thai-Myanmar border, especially those willing to return to Myanmar and ensure inclusion of persons with disabilities in the shelter areas.


Mae Sot, Thailand

Target groups (Beneficiaries)

Refugee camp populations




Bureau of Population Refugee and Migrant (BPRM) and UNHCR

Start date

September 2019 and January 2019


12 months


1.4 Justification for calling upon a consultant

Over the past years, HI has appointed national staff members to key senior management position with no proper training and mentoring system. Through the last HR appraisal exercises, priority has been defined to provide external coaching and capacity development support to 2 out of 4 Project Managers working on key strategic projects.




2.1 Objective of the consultancy

General objective: To design, develop and provide a comprehensive coaching support to 2 Project Managers.


Specific objectives:

  • To engage, mentor, support and motivate the 2 PMs in their development
  • To provide opportunities and guidance that enable the transfer of learning into effective practices


2.2 Expected outcomes

Expected results include developed action plans for each PM in the areas identified as priority below:

  • Identifying own learning needs
  • Alignment with role expectations and priorities
  • Leading teams, and building trust of supervisees and key counterparts (other HI managers)
  • Communication and facilitation



The exact methodology should be proposed by the consultant in his/her application. As much as possible HI tools and documents have to be used during the consultancy.


The main focal point of the consultancy is HI Thailand Country Manager.


The consultancy will consist on:

  1. Desk phase, assessment and action plan (steps/methodology to be detailed by the consultant) during which the consultant will:
  • Collect and read existing HI project and HR documents (incl. job description and appraisals of the PMs);
  • Assess the skills, needs, motivation and knowledge of the PMs (assessment tool to be developed by the consultant) against the standards that apply to their positions
  • Support the PMs in setting appropriate goals and methods of assessing progress to reach these goals (based on priority mentioned above)
  • Devise individual development plan for each PM


  1.  Develop and deliver the individual coaching programme for each Project Manager.
  • Provide learning opportunities related to the assessed needs, including mentorship and continuing development opportunities (through group or one-to-one sessions).
  • Design course materials and other documents such as handouts, manuals and exercises.
  • Develop a very practical action plan to be used by the PMs stating the steps to be followed up
  • Evaluate the effectiveness of the action plan (during its early stage implementation) and learning outcomes.
  • Provide timely and appropriate analysis and feedback to the Country Manager on staff progress and support needs



  • Maintain unconditional positive regard for the PMs, which means the Senior capacity building – coaching Officer is at all times supportive and non-judgmental of the PMs, their views, lifestyle and aspirations.
  • Ensure that PMs develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.
  • Use the appropriate level of confidentiality where personal information is involved.




  • A tailored action plan per with identification of priorities and practical recommendations.
  • A debriefing session with each of the project manager and Country Manager to present the findings and recommendations and proposed action plan.
  • Training module and manuals
  • Final report on practical recommendations. (No more than 10 pages).


All the deliverables need to be provided in English and confidentiality will be respected when representing personal information.



The capacity development - coaching consultancy is expected to start no later than 15th October 2019 and to end by mid of December 2019. The deadline for the submission of the final report and finalised resources is on 15th January 2020 the latest including HI validation. The consultancy will be planned in accordance with the project team and dependent on activities planned for the proposed timeframe.



The applications should not exceed the value of 7,000 Euros.



The consultancy can be carried out by a single expert. No consultant teams will be validated in the recruitment process.

This person will ensure all communication with HI and will be the sole responsible for managing the organization of the consultancy.


The expert or team of experts should combine the following skills, experience and knowledge:



  • Written and spoken English;
  • Graduation in development, psychology, education, social sciences or other relevant fields linked with the expectations of the position
  • At least 10 years of experience working in capacity building and management of managers for INGOs
  • Relevant experience in the field of coaching and mentoring;
  • Proven ability to develop manuals and guidelines to institutionalize best practices in capacity building;
  • Demonstrated working knowledge and training experience in the application of strategic planning to various sectors;


  • Experience working in country of intervention is an asset;
  • Knowledge of local language(s) is an asset.
  • Experience in refugee and IDPs contexts



Proposals from interested consultant(s) should include:

  1. Letter of expression of interests, including how the skills and competencies described in the Terms of Reference are met (compulsory);
  2. Curriculum vitae (compulsory) detailing the consultant’s experience and qualifications;
  3. Technical proposal (recommended) describing the approach, methodologies and activities proposed to accomplish the objectives of the assignment. It should include a proposed timeline and budget (3 pages max);

Note: No per diem will be paid to the consultant(s).

The consultant will be responsible for its own security in Thailand, HI will not cover any insurance fee during the consultancy period.

  1. List of relevant documents requested for the contractual process in case of selection (Passport, insurance …).


NOTE - Camp/ field visit limitations:

  • The consultant will need to comply with HI security regulations. A security briefing will be provided by the security focal point before or upon arrival.
  • No entry to the camps without camp-pass permission (it takes approximately 2 weeks from the moment the formal request is submitted to have a camp pass);
  • No camps visit during bank holidays and weekends;
  • Mae La is 45 minutes from Mae Sot (MST); Umpiem Mai and Nu Po camps are about 2 and 6 hours from MST (main HI office in Thailand)- accommodation at Umphang (mid-way for both camps). 
  • Mae La Oon and Mae Ra Ma Luang are 6 hours from MST by land. There is an HI guesthouse in a Mae Taw La village (no access to phone connection, limited access to internet).
  • Ban Mae Surin and Ban Mae Na Soi are 7 hours from MST by land. The consultant will stay in Mae Hong Son in a hotel. There are direct flights from Bangkok to Mae Hong Son.
  • Tham Hin and Ban Don Yang are 8 hours from MST by land.


Evaluation of the applications will be made through a selection committee in 2 phases:

  • Administrative selection: checking for completeness of application (all compulsory items listed above).
  • Technical selection: criteria to select the best application will be based on the quality of the technical proposal, competitive financial proposal, human resources skills and previous experiences, demonstrated expertise of the applicant.

Incomplete applications will not be taken into consideration for technical selection.


The deadline for submission of proposals is 27th September 2019 at midnight Thailand time.

Proposals should be submitted to the following email:, including the subject “Capacity Development Consultancy”.

Only candidates who passed the administrative selection will be taken into consideration for the technical assessment and they will be afterwards notified of the final decision. Selected applicants may be invited for a (phone/skype) interview. HI reserves the right to contact the applicants for further information before the final selection of the selection committee.

“Humanity & Inclusion is committed to protect the rights of the children and opposes to all forms of child exploitation and child abuse. HI contractors must commit to protect children against exploitation and abuse”.

Contact :

ที่ปรึกษา / Consultant


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