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Face-to-Face Team Lead Officer

Organization: ActionAid Thailand

ActionAid Thailand is a non-profit organisation that works to strengthen the capacity and active agency of people living in poverty and exclusion to assert their rights. With a firm belief in the power of people to bring change for themselves and their communities, our dedicated team empowers and provides aid to marginalised people – particularly women, youths, and the poor – to ensure that they realise their potential and enjoy the right to live with dignity.

We work directly with communities, people’s organisations, women’s groups and networks, social movements, academic and research institutions, different levels of government, the media and other allies, and connect the work we do at the community level. Through this solidarity, those who have been neglected and deprecated are able to present their concerns, campaign for their causes, influence public policies and bring about change for a more just, equitable and sustainable world.



Position: Face-to-Face Team Lead Officer

Assignment Duration: 3 months Consultant with possible extension

Location: Bangkok (BTS Aree/Phaholyothin Road)




This position reporting to the Head of Fundraising and Communications. Working across the organisation, the F2F Team Lead Officer will design and deliver a F2F communications strategy which increases the profile of ActionAid Thailand while also supporting programmes, fundraising and advocacy & campaigning objectives.


The F2F Team Lead Officer in his/her capacity is responsible to deliver a highly ambitious market entry strategy focusing on building unrestricted income from the individuals


Key elements of the strategy will include:

•           Promote ActionAid Thailand campaign goals and objectives

•           Maintain a diverse and secure funding base from regular monthly donors

•           Recruit committed donors using face to face technique

•           Expansion of face to face program across Thailand and test F2F approach with other method

•           Developing innovative ways of working

•           Ensuring all resources is used as efficiently as possible and income opportunities are maximized.


We are willing to offer a competitive salary, an experience to work on development of an In-House F2F team, an opportunity to travel around Thailand and contribute to building capacities in back office management for individual supporters leading to a real change for the Rights to Education for young Children in rural areas. 



The Post reports to   :           Head of Fundraising & Communications

Duty Station  :                       Bangkok

Direct Reports           :                       F2F Supervisors, F2F Fundraisers


Works With   :                       Donor Retention Unit, Fundraising Admin team, Program Team





  • Lead the Face to face unit for strategic planning process
  • Increase the focus on the best performing target groups
  • Adjust and refine strategies to ensure Key Performance Indicators are met
  • Provide the vision and leadership required to maximize the potential of the Face to Face donors recruitment program
  • Develop and implement strategies to make F2F Fundraisers feel an integrated part of ActionAid Thailand
  • Develop and manage the F2F team
  • Ensure that expenditure is monitored regularly and variances reported
  • Maintain and increase the focus on the best performing target groups
  • Adjust and refine strategies to ensure Key Performance Indicators are met
  • Remain up to date on F2F fundraising strategies and implement to be best practise for Thailand’s F2F program
  • Provide the vision and leadership required to maximize the potential of the F2F recruitment program
  • Day to day management of F2F program in Thailand
  • Conduct performance appraisals for F2F team with line managed staff
  • Manage, training, coaching and ensure the development of F2F team
  • Ensure an effective promotion path is provided to ensure senior team roles for in-house F2F team are always filled
  • Ensure the Performance Management system for F2F team is robust and adhered to
  • Manage disciplinary issues of the in house F2F team that fall outside of the Performance Management system
  • Ensure a robust recruitment strategy is maintained to fulfil staffing requirements
  • Ensure that high standards are followed in the recruitment processes
  • Review and update Training Modules as required and ensure the highest standards of training is maintained
  • Maintain and develop the retention programs and rewards for F2F team
  • Develop distance management tools for motivation and development of staff
  • Increase the focus on the best performing target groups
  • Supervise event team to ensure that high standards of venues are consistently confirmed to meet the fundraising program needs.
  • Work with appropriate members of the Fundraising and Marketing team to provide other useful reporting such as individual fundraiser performance, demographic analysis etc
  • Provide weekly and monthly reporting by the team to the Head of Fundraising and Communications.
  • Oversee the timely and accurate administration, results reporting and payroll.

·         Manage the movement of forms to ensure income is received as soon as possible

  • Ensure ActionAid Thailand policy and procedures are observed
  • Oversee the effective management all stocks of uniforms, display equipment and stationery
  • Ensure that adequate supplies are available at all times.
  • Ensure the program remains transparent within the organization, report Key Performance Indicators at staff meeting
  • Liaise with other Fundraising and Communications unit to ensure any necessary bank information is communicated to teams and other matters related to Direct Dialogue operation
  • Working with other Fundraising and Communications unit to ensure the quality of information delivered and integrated approach
  • Working and coordinate with other function in ActionAid Thailand to ensure integration process between unit in ActionAid Thailand
  • Facilitate weekly Supervisor meeting and weekly team meeting, including updates of campaign and organizational issues
  • Represent and promote ActionAid Thailand with enthusiasm and professionalism, building and strengthening relationships with key donors, funders and prospects, and the media as appropriate
  • Lead the field of fundraising and philanthropy, monitoring trends to ensure ActionAid Thailand benefits from current knowledge, resources and techniques
  • Infuse the culture of fundraising into all ActionAid Thailand activities

Staff Management, Mentorship, and Development

  • Ensure appropriate staffing within face to face unit
  • Ensure that all staff understand and are able to perform their role in an emergency
  • Manage face to face program; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
  • Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
  • Incorporate staff development strategies and Performance Management Systems into team building process. Establish result-based system and follow up.
  • Manage the performance of all staff in the Human Resources work area through:

-             Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;

-             Coaching, mentoring and other developmental opportunities;

-             Recognition and rewards for outstanding performance;

-             Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work plans.


  • Thai National age 30 – 45 years.
  • A minimum of 3 years of management/supervisor experience in a corporate or an NGO environment (Ideally have some experience working for an international NGO), including experience in the development and implementation of strategic and operational plans through a number of planning cycles
  • Minimum 3 years experience managing F2F Fundraising operation for non profit
  • Ability to use numbers to support all fundraising decisions
  • Excellent experience of computerized accounts packages, Excel, PowerPoint and Word
  • Strong communication and interpersonal skills
  • Ability to manage a complex and diverse workload and to work to tight deadlines
  • Ability to build a small, proactive team, motivating staff and working collaboratively with colleagues and providing support and advice as necessary
  • Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
  • A full appreciation of the value of co-operation, both internationally and within a team environment
  • Written and verbal fluency in English and Thai
  • Time, task and record management skills, public speaking skills
  • Ability to work independently without direct supervision
  • Ability to accurately analyze data and make decisions based on information




Please, submit your CV together with a Cover Letter by e-mail to Deadline of application is on 20th February 2020.



Contact :

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