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Canadian Orientation Abroad (COA) Facilitator (Refugees)

Open to Internal and External Candidates


                    Position Title


Canadian Orientation Abroad (COA) Facilitator (Refugees)

                     Duty Station


Bangkok, Thailand



General Service Staff (UG, THB 74,000 per month)

         Type of Appointment


Special Short-Term Contract,

9 months with possibility of extension

        Estimated Start Date


As soon as possible


                    Closing Date 


06 March 2020

              Reference Code


CFCV 008/2020



Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.




Under the direct supervision of the COA Refugee Coordinator-Facilitator in IOM Thailand and the overall programmatic supervision of the COA Global Programme Manager, the successful candidate will be the Facilitator for the smooth delivery of Canadian Orientation Abroad ’s Adult and Youth programmes in the South and Southeast Asia region.

S/he will be responsible for supporting the successful implementation of the full range of COA adult and youth-specific services in coordination with the IOM Thailand-based Coordinator-Facilitator, the Global Programme Manager and the Refugee Programme Officer. In addition, s/he will support the Coordinator-Facilitator in keeping COA Thailand and South/Southeast Asia region informed of relevant logistical and programmatic developments in the implementation of the Adult and Youth Information and Orientation programmes, as well as the youth and adult Needs Assessment and Referral (NARs) services. S/he will also be responsible for contributing to the development of new materials and content for promoting IOM’s refugee programming to relevant stakeholders.




Core Functions / Responsibilities


In coordination with the COA Coordinator-Facilitator; the COA Facilitator for South/Southeast Asia will:


  1. Be involved in the delivery of pre-arrival information and orientation and needs assessment and referrals to youth and adult refugees in the South/Southeast Asia region;


  1. Keep abreast of changes in content of pre-departure orientation and information sessions specifically designed for refugees; contribute to the creation of agendas, learning outcomes, and facilitation guides for COA staff;


  1. Research and develop pre-departure information and orientation materials, specific for refugees in coordination with the COA Curriculum Development Officer;


  1. Support the Coordinator-Facilitator in the preparation of COA annual site budgets, monitor COA expenditures on a monthly basis;


  1. Support the COA activities in the South/Southeast Asia Region by conducting TDYs; drafting agendas and participant lists; writing background documents and refugee cultural profiles; narrative reports and articles, and organizing translation of materials into target languages;


  1. Support the coordination of refugee programming activities with the COA Coordinator-Facilitator on an on-going basis; liaise with other IOM departments and other IOM missions as necessary;  


  1. Provide selected refugees with personalized referrals to in-Canada service provider organizations (SPOs) when appropriate;


  1. Keep records of all COA participants and report attendance using COA developed systems and tools in coordination with COA Manila staff and COA management;


  1. Support COA reporting and evaluation objectives on all matters related to refugee programming;


  1. Contribute to the development of promotional tools aimed at increasing the uptake of pre-departure services among refugees and in disseminating information about COA to stakeholders;


  1. In coordination with the COA Coordinator-Facilitator, support the procurement and distribution of COA training materials and supplies with COA supply chain management staff;


  1. Carry out various administrative tasks, including logistics of TDY travel, the organization of meetings and workshops, corresponding with participants, preparation of background documents and presentations;


  1. Contribute to development of the COA programme by participating in staff development workshops, exchange programs, and Training of Trainers seminars on a TDY basis in locations covered by COA South/Southeast Asia and disseminate information to the COA team in South/Southeast Asia;


  1. Perform such other duties as may be assigned.





Values - all IOM staff members must abide by and demonstrate these three values:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.



Core Competencies


  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.




  • University degree in Political or Social Sciences, Law and/or International Relations, Education or a related field from an accredited academic institution with four years of relevant professional experience; or
  • High school diploma with six years of relevant professional experience.
  • Experience providing information and orientation to and engaging with refugees is an advantage;
  • Proven ability to communicate cross-culturally; clear and concise communication in writing (English);
  • Demonstrated ability to work effectively with a variety of stakeholders;
  • Experience in leading interactive training seminars or orientation sessions for youth and adults.




English (Fluent)




Internals of the Organization and NMS candidates, as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.


Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and work permit, as applicable.



How to apply:


Interested candidates are invited to submit their applications along with a duly completed IOM Personal History Form to the IOM Bangkok Human Resources Unit at e-mail by March 06, 2020 at the latest. The form can be downloaded from Kindly indicate the reference code CFCV008/2020 followed by your full name in the subject line.

Applications should include: a) a cover letter, indicating the dates of availability; b) a curriculum vitae; c) a duly completed IOM Personal History Form (may be downloaded from;


Only shortlisted candidates will be contacted.


Posting period:

From 21.02.2020 to 06.03.2020

Contact :

ผู้ประสานงาน / Coordinator