SE Asia Aftercare Coordinator

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Organization : The Exodus Road

The Exodus Road

The Exodus Road (TER) envisions a world where victims of human trafficking are freed and those who enslave them are brought to justice. The Exodus Road will accomplish this vision by utilizing covert investigations teams comprised of nationals and expatriates to assist law enforcement in identifying victims, collecting evidence against traffickers, and advocating for police action.

SE Asia Aftercare Coordinator

Job Summary

The SE Asia Aftercare Coordinator (SEAAC) is a critical role supporting all of TER’s aftercare activities in SE Asia. Although TER has traditionally focused on intervention, the SEAAC will manage all of TER’s efforts both to follow up rescued victims to make sure that they’re receiving appropriate immediate post-rescue care and longer-term rehabilitation services, and to lead TER’s expansion into direct aftercare work, with a specific focus on TER’s After Rescue Support Services pilot program for adult human trafficking victims. The SEAAC will also be responsible for developing and maintaining strong working relationships with social-welfare government agencies and NGOs, analyzing the strengths and weakness of aftercare services in each region of operation, and proposing solutions for identified weaknesses, which may include an expansion of TER’s services and/or capacity building for government agencies and partner NGOs.

The SEAAC will work with both internal (hire, train, and manage social workers; work closely with country directors; provide diligent reporting to the Office of Global Operations in the United States) and external (develop and manage relationships with social-welfare government agencies and NGOs) stakeholders and will work diligently to fulfill TER’s commitments to partners, funders, the Board of Directors, and, most importantly, the victims of human trafficking.

This role is highly administrative and managerial in nature, but it will also require an extensive amount of regional travel and work on the ground, particularly in regards to training and managing aftercare staff. The role is highly strategic and facilitative, requiring a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. As a regional-based leader, the role requires a highly-resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills. Reporting to the SE Asian Regional Manager (SEARM), and serving as a member of TER’s Global Operations management team, the SEAAC provides leadership, direction, and coordination for a variety of initiatives across SE Asia.

This management-level, full-time position will report directly to the SEARM and encompasses seven primary accountabilities:

Post-rescue victim care: the SEAAC will manage all social workers and related staff to ensure effective care of rescued victims immediately after rescue, which will primarily involve partnering with social-welfare officials to provide trauma-informed care and all necessary support to victims from the moment of rescue through placement in an outside aftercare program, as allowed or requested by law enforcement and/or the relevant social-welfare government agencies (this will vary by country).
Victim monitoring: the SEAAC will manage all social workers and related staff to ensure comprehensive long-term monitoring/case management of all rescued victims and effective reporting on victim rehabilitation to TER’s Global Command team. Long-term case management will include attending all victims’ court hearings and providing feedback and recommendations to the investigations teams and leadership regarding gaps in intelligence or identified corruption that led to a failure to prosecute or other negative outcomes;monitoring victims’ progress in their rehabilitation programs and ensuring that those programs are providing sufficiently high-quality care; understanding and tracking the reintegration and repatriation processes for all victims; and fully documenting and reporting on these activities – organize and document case progress in required case-management programs and compile country-office and aftercare-team reports, statistics, and other relevant information to guarantee accountability and allow for proper monitoring and evaluation.
Program design and management: the SEAAC will help design, develop, implement, and manage the After Rescue Support Services pilot program (including building community connections and identifying internship opportunities for clients) as well as any other aftercare programs deemed appropriate and worthwhile in the future.
Training and capacity building: the SEAAC will be responsible for hiring, training, and developing all social workers and related staff (including training staff in the use of Monday.com and other key programs and conducting feedback sessions with aftercare and broader country-office teams to disseminate best practices and lessons learned); providing regular input and critical analysis to the Global Command Team on strategic considerations covering all aspects of program implementation and otherwise serving as a liaison between the regional aftercare teams and the Global Command Team and other global departments; and organizing training and capacity-building activities for external partners, as necessary.
Management of relationships with external stakeholders: the SEAAC will lead all efforts to identify, grow, and maintain relationships with social-welfare government agencies, aftercare and other relevant NGOs, donors, and other regional stakeholders to advance program goals.
Expanding TER’s aftercare footprint in SE Asia: the SEAAC will be responsible for analyzing the strengths and weaknesses of government and NGO aftercare in TER’s areas of operation and otherwise conducting needs assessments for the purpose of designing solutions and proposing strategies for TER to meet those needs and expand its involvement in SE Asia.
Timely reporting: the SEAAC will maintain fluency in Monday.com and all other critical programs and will provide the Global Command team with timely reports on all aftercare-related activities in SE Asia.

GENERAL RESPONSIBILITIES

Understand, monitor, and support all core foundation functions, lanes of effort, and metrics, as related to job function.
Identify and report to the SEARM deficiencies in aftercare operations, best practices, training, or policy compliance
Support and monitor the field reporting process, ensuring reports are made in a timely fashion and according to requirements
Exercise judgment to prioritize needs, identify weaknesses, and support the SEARM in designing and implementing new strategies
Oversee the day-to-day activities of all SE Asia aftercare-related staff and activities, including victim monitoring and case management, the After Rescue Support Services pilot program, and all other aftercare programs
Help design and develop the After Rescue Support Services pilot program and all other new aftercare initiatives
Hire, train, develop, and manage all social workers and other aftercare-related staff
Guarantee quality services and sufficient care for victims by providing technical support and coordinating training in child-welfare services to support organizational, partner, or program-capacity building efforts; managing and overseeing programs; and advocating for ethical and best practices in child-welfare in all assigned countries, with a focus on child-permanency planning
Identify, grow, and maintain relationships with social-welfare government agencies and NGOs, and provide training and capacity building for said organizations as necessary
Conduct needs assessments for the purpose of designing solutions and proposing strategies for TER to meet those needs and expand its involvement in SE Asia

CORE COMPETENCIES

Critical core competencies for successful performance in this role are:

Highly-developed communication skills (written/verbal) and interpersonal savvy
Results/action-orientation; project management skills
Organizational agility; developed cross-cultural negotiation skills
Unquestionable personal code of ethics, integrity, diversity and trust
Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
Strong strategic analysis skills
Strong cross-cultural management skills

QUALIFICATIONS

This role provides privileged access to the inner workings of TER Thailand and access to highly sensitive information. The successful candidate will be discrete, high-energy, agile-minded, strategic, proactive, a direct communicator, highly-organized, and committed to the vision and values of TER. In addition, the following standards will generally define the successful applicant:

Applicable/transferable experience: experience in the non-profit sector and demonstrated leadership experience at the manager level or higher
Language skills: Proficient in English; knowledge of one or more SE Asian languages a plus
Demonstrated experience and leadership in managing a comprehensive strategic program in support of an organization's mission and goals
Five (5) years work experience in a management role preferred
Innovative thinker, with a track record for translating strategic thinking into action plans and output
Excellent judgment and creative problem solving skills, including negotiation and conflict-resolution skills
Self reliant, good problem solver, results oriented
Ability to make decisions in a changing environment and anticipate future needs
Excellent and persuasive communicator
Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical training and programmatic initiatives
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff
Passion for TER’s mission and culture
International experience and/or travel is a plus

APPLICATION PROCESS:
- Step 1: Submit requested documents via email

- Application

- Cover Letter

- Resume

- References (minimum of 5)

- Criminal Report

- Step 2: Phone Interview
- Step 3: Complete StrengthFinders Survey
- Step 4: Participate in a personal interview, location TBA
- Step 5: Final interview with Thai Board of Directors

The Exodus Road is an equal opportunity employer. Additionally, The Exodus Road is not affiliated with a particular religion and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. To apply, please submit requested documents to thailandcareers@theexodusroad.com. A cover letter is required for application review. The position is available for immediate hire, with applications considered on a rolling basis.