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Screening and Intake Assistant (SIA)

: Asylum Access Thailand

: Nonprofits / องค์กรไม่แสวงหาผลกำไร

: 1413

: 10 October 2023

31 October 2023

Innovative Human Rights NGO Seeks

Screening and Intake Assistant (SIA)

About Asylum Access

We are human rights advocates who support forcibly displaced individuals and communities as they reclaim their rights, agency and power. 

Our unique combination of legal empowerment, policy advocacy and global systems change creates conditions in which refugees can live safely, move freely, work legally and go to school. Our work transforms the traditional approach of endless humanitarian handouts to a sustainable solution that honors refugees’ freedom, dignity and autonomy, and empowers them to make choices about their own lives.

Asylum Access’ global team and family of local civil society organizations advocate to make human rights a reality for refugees throughout Africa, Asia and Latin America. Our national organizations are led and staffed primarily by community members in those countries, and there is strong mutual trust and respect between us and our clients. On the international stage, we work with established institutions to shift the global system to better uphold and promote refugees’ human rights. We can help catalyze and lead systemic transformation because, uniquely among NGOs in the refugee response sector, we focus exclusively on rights and governance.

 

Department Description

The Legal Team primarily provides legal services to refugees, ensuring that they have access to justice, get necessary support during the refugee status determination (RSD) process and have  information on  Long Term Legal Solutions (LTLS). The Legal Team is overseen by the Protection Program Coordinator and includes the RSD and Protection Team Leads, RSD and Protection Officers, RSD and Protection VLAs, Screening and Intake Assistants, Interpreter and Paralegal Coordinator, Interpreters and Paralegals.

 

Position Description

The Screening and Intake Assistant (SIA) assists the legal team by serving as the initial point of contact for refugees requesting legal and other assistance from the organization, including but not limited to refugee status determination, protection and emergency response. This involves communicating with clients by phone and e-mail, conducting intake assessments, connecting clients with other units and providing information on other relevant service providers. 

 

​​Key Responsibilities

All responsibilities will be undertaken under the guidance and support of the Protection Program Coordinator and where required, other legal team leads.

• Act as the first point of contact for clients, prospective clients and guests at AAT, by phone, e-mail and in person - this includes checking clients in for scheduled appointments and advising walk-in clients in accordance with AAT standards;
• Conduct short, initial pre-screenings to assess clients’ and prospective clients’ needs and vulnerabilities;
• Make referrals to other units for further action, using established processes;
• Liaise with other units on case-specific concerns, as required;
• Follow up with other units for case status updates at the client’s or prospective client’s request, where warranted;
• Provide accurate information to clients and prospective clients on AAT’s services;
• Inform clients and prospective clients where we cannot assist, explaining why where appropriate, identify other organizations who may be able to assist, and redirect to these organizations by providing a simple explanation of the organization’s service areas and contact information;
• Follow-up with clients and prospective clients as instructed by other legal team staff to pass on or remind clients of simple and specific information previously provided by their legal advisor;
• Request immediate assistance from other legal team and operations team staff, where required - for example, an emergency situation, an individual in distress, a security concern or any suspicious activities;

• Undertake necessary case management practices, including maintaining database records and keeping detailed notes of all casework activities;
• Ensure administrative processes and tasks are completed to the necessary standards; 
• Maintain a basic level of knowledge of UNHCR processes, in order to process cases effectively at AAT;
• Maintain a basic level of awareness of political and social conflicts in clients’ countries of origin (COO), in order to process cases sensitively at AAT;
• Attend and contribute to team meetings as required;
• Adhere to the Nairobi Code of Ethics, and AAT Code of Conduct, policies, and manuals;
• Work collaboratively and in coordination with the other Screening and Intake Assistant on duty; and
• Other relevant work as assigned by supervisor.

 

Reports to: Protection Program Coordinator

 

Essential Qualifications

 

• Awareness of the situation facing refugees in Thailand (or the desire to learn), interest in serving the needs of refugees in Thailand, and ability to work in a respectful and understanding manner in a culturally diverse environment;
• Previous client services experience and experience working with people in vulnerable situations (such as survivors of crime, sexual and gender-based violence, torture, trafficking, trauma, and/or those facing food insecurity, homelessness, lack of medical care and/or lack of safe and dignified employment);
• Strong communication (written and verbal), interpersonal, teamwork, time management, organization and recordkeeping skills;
• Ability to cope with competing demands and deadlines, identify priority activities, adapt to situations as they unfold, take initiative and work efficiently with a high attention to detail;
• Advanced working knowledge of Microsoft Office, Gmail, Google Drive and related tools (Docs, Sheets, Calendar, etc.);  and
• Ability to fluently speak and write in English (as English is the working language of UNHCR Thailand and AAT) and Thai (as the position may require liaising with Thai entities).

 

Beneficial Qualifications

• Experience working in a legal office and/or with interpreters, and ensuring related professional and ethical standards are met.

 

Salary and Benefits

The Screening and Intake Assistant will receive a monthly payment of THB 30,000 per month, health insurance and vacation and other leave days.

 

Hours and Location of Work

 

The Screening and Intake Assistant position is a full-time, one-year contract position based in our office in Bangkok, Thailand. Regular office working hours are Monday to Friday, 9am to 5pm. Candidates should be aware that some flexibility regarding working hours is required in order to process end of day emergency cases and complete daily recordkeeping.

 

Instructions to Apply

Please send a motivation letter and resume at our BambooHR portal.https://asylumaccessco.bamboohr.com/careers/186?source=aWQ9MjI%3D

In your letter, please describe your reasons for applying, relevant qualifications, and how this position with AAT fits into your career plans. Also, please state the dates you can be expected to be available.

 

Asylum Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We value the expertise of those who have experienced displacement, and encourage people with such lived experience to apply.

For more information about our organization, visit www.asylumaccess.org.

Contact : thailand@asylumaccess.org

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เจ้าหน้าที่ประจำสำนักงาน / Officerธุระการ / Administrative