Operations Airport Clerk (Field Support) - Bangkok, Thailand
: The International Organization for Migration (IOM)
: Nonprofits / องค์กรไม่แสวงหาผลกำไร
: 761
: 12 February 2024
26 February 2024
Open to Internal and External Candidates
Position Title : Operations Airport Clerk (Field Support)
Duty Station : Bangkok, Thailand
Classification : General Service (G-3, THB 49,198.25 per month)
Type of Appointment : One Year Fixed-Term Contract
Initial 12 months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 26 February 2024
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
1. ORGANIZATIONAL CONTEXT AND SCOPE:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
Under the general supervision of the Movement Operations Manager and the direct supervision of the National Associate Movement Operations Officer (Movements and Data Processing), the Operations Airport Clerk is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities.
2. RESPONSIBILITIES AND ACCOUNTABILITIES:
- Perform a pre-departure orientation session (in-flight orientation and or in-hotel orientation) for refugees who are travelling under IOM auspices at the IOM transit hotel or at the Bangkok airport.
- Perform airport services, such as verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; check-in, luggage formalities, escorting arriving individuals to ground transportation; ensuring individuals with special needs or equipment receive appropriate support.
- Provide clerical and administrative support to the resettlement and movement activities.
- Assist in operational activities related to the smooth running of the Resettlement Programmes at the airport and places of transit.
- Meet and assist migrants in transit, arrange for their accommodation when required, and facilitate their smooth departure.
- Distribute food and non-food items as needed before departure; maintain the IOM airport warehouse; provide proper and updated stocklist.
- Send out Departure Notifications to counterparts.
- Serve as an intermediary, when necessary, between refugees and airlines, airport security or authorities to ensure humane treatment of refugees.
- Report any unusual incidents to the supervisor for further follow-up.
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules, alert the Senior Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners and follow up as necessary for compliance and reporting.
- Perform such other related duties as may be assigned.
3. QUALIFICATIONS AND EXPERIENCE
EDUCATION
- High School Diploma with at least three years of relevant professional experience; or,
- University degree from an accredited academic institution with at least one year of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
EXPERIENCE
- Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
- Strong computer skills - Word, Excel and Internet.
4. LANGUAGES
- Fluency in Thai and English (oral and written) is required.
- Working knowledge of Burmese or other language spoken by minority groups from Myanmar is desirable.
5. DESIRABLE COMPETENCIES:
The incumbent is expected to demonstrate the following values and competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: demonstrates willingness to take a stand on issues of importance.
- Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 1
- Teamwork: Establishes strong relationships with colleagues and partners; relates well to people at all levels.
- Delivering results: Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
- Managing and sharing knowledge: Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
- Accountability: Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
- Communication: Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
How to apply:
Interested candidates are invited to submit their applications via IOM e-Recruitment system within the above said deadline referring to this advertisement. Please attach the following documents in your application.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
- Only applicants who meet the above qualification will be considered.
For further information and other job postings, you are welcome to visit our website: Careers | IOM Thailand.
Contact : -
เจ้าหน้าที่ภาคสนาม / Field officerธุระการ / Administrative
