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Senior Receptionist

UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR)

INTERNAL / EXTERNAL VACANCY ANNOUNCEMENT

Vacancy Notice No. 06/2020

Title of the Post

Senior Receptionist

Category/grade

General Service, G4

Post Number

10032316

Type of contract

Fixed-Term Appointment

Location

RBAP, Bangkok, Thailand

Date of Issue

18 February 2020

Effective date of assignment

As soon as possible

Closing Date

03 March 2020

 

Organizational Setting and Work Relationships:

The Senior Receptionist manages the reception area of UNHCR Office. The incumbent functions under the direct supervision of Associate Admin Officer or an Officer who provides regular guidance.

 

The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of visitors.

 

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

 

Functional Statement:

Accountability:

  • Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.  

 

Responsibility:

  • Receive, screen and assist visitors and persons of concern and direct them to the appropriate Officer / Office / Unit/ Department.
  • Take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
  • Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, or accepting the cancellation of an appointment.
  • Identify and prioritize vulnerable cases.
  • Update the scheduling system to ensure proper recording of appointments.
  • Report immediately on any security concerns occurred at the reception area.
  • Assist in monitoring the trends and the profile of cases approaching the reception area.
  • May be required to participate in the registration activities and respond to refugees' inquiries.
  • Perform other related duties as required.

 

Authority:

  • Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor.
  • Decide on information contained in the weekly and daily reports submitted to the supervisor.

 

Essential Minimum Qualifications and Professional Experience Required:

  • Completion of the Secondary Education.
  • Minimum 5 years of previous relevant job experience. If the applicant holds a completed university degree (which is not required for this position), the number of years of university education may be considered equal to the same number of years of work experience in reviewing the number of years of experience required for the post, provided that the degree has been completed and is directly relevant to the position.  The period of university level education shall count for no more than 50% of the required work experience and is only to be considered when comparing external candidates. 

 

Language Requirements:

  • Fluency in English and Thai.

 

Desirable Qualifications & Competencies:

  • Previous experience in UN/UNHCR.
  • Good computer skills in using various office applications (including Microsoft Word, Excel, Internet Explorer and Access).

 

Competency Requirements:

Cross-Functional Competencies:

  • Analytical Thinking
  • Planning and Organizing
  • Change Capability and Adaptability

 

Eligibility:

Internal candidates: Interested staff members should consult the Policy and Procedures on Assignments of Locally recruited Staff (IOM/49-FOM/50/2012 dated 15 June 2012). If you have questions regarding your eligibility, you may also contact the HR Unit.

 

An applicant who has internal status is a staff member holding an indefinite or fixed-term appointment in any duty station in the country. Former UNHCR General Service staff members, having held an indefinite or fixed-term appointment for an uninterrupted period of at least one year may apply for internally advertised vacancies at their previous grade or equivalent or one grade above, if the seniority requirements are met, for a period of two years following separation (if such criteria are not met, former staff members can still apply as external candidates).

 

External candidates: External candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.

 

Remuneration:

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org

 

Submission of Applications:

If you wish to be considered for this vacancy, please submit your letter of motivation, signed Personal History Form  by e-mail clearly stating the position title, vacancy notice number and your Last Name in the subject line to RBAPHR@UNHCR.ORG  by the closing date.

 

The Personal History Form and its supplementary sheet can be downloaded from: https://www.unhcr.or.th/sites/default/files/u11/P11_UNHCR.docm and

https://www.unhcr.or.th/sites/default/files/u11/P11SUP_UNHCR.docm

 

No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).

 

UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.

 

 

Refugees – who cares? We Do

Contact : weerakoo@unhcr.org


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