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Senior CRM Database Assistant (Salesforce) (UNOPS)

: UNHCR

: Nonprofits / องค์กรไม่แสวงหาผลกำไร

: 1647

: 15 November 2021

26 November 2021

UNHCR, the UN Refugee Agency, is recruiting for a Senior CRM Database Assistant (Salesforce) position within the Digital Engagement Section of the Private Sector Partnerships Service of Division of External Relations.

Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. UNHCR has helped over 60 million people to restart their lives and works in 130 countries to care for the world’s millions of refugees, internally displaced and stateless persons.

Duty Station: Thailand

Duration: 01 January – 31 December 2022

Contract Type: UNOPS Individual Contractor, LICA 5 

Closing date: 26 November 2021

 

Organizational Context

UNHCR Private Sector Partnerships (PSP) now has a number of Salesforce instances in which donor data is kept. Salesforce is currently being used for quarterly reporting and will soon be responsible for collecting income, therefore there is a greater need for better maintenance and support of the existing systems, as well as defining and implementing fundraising best practices throughout the network of users.

Data Management policies and procedures, Integration with third party suppliers and applications, reporting, gift management, leadership giving management, ease of use and general support of the system all require careful thought, design, development, testing, training, implementation, and documentation. In order to meet these challenges, a Senior Fundraising Database Assistant is required to join the Salesforce global team based in Bangkok.

 

Purpose and Scope

Under the overall supervision of the Snr. PSP Officer (CRM) / Head, Fundraising Support Unit and in close collaboration with the Salesforce Global Team, the individual will perform the following duties:

Duties and Responsibilities:

Provide support to HQ and International Office Users

• The Fundraising Database Associate will act as a first line of support for Salesforce users globally, maintaining a support log ticketing system and resolutions database to provide solutions to users experiencing any difficulties with the system or requesting assistance and If necessary escalating issues up to the rest of the team and/or to Salesforce support.  

Regular data maintenance tasks

• The assistant will be responsible for performing regular data administration tasks such as uploading campaign data using the dataloader tool. The assistant will also monitor regular automated data feeds into Salesforce such as payments from Worldpay and other payment systems

Database administration tasks

• Performing general administration tasks such as creating new users, setting permission levels, groups etc

Salesforce Global Team admin and procurement focal point

• Track all user licenses to ensure validity of current users and needs projections globally. Manage all procurement actions for business apps and other software to ensure timeliness of procurement actions and budgeting.

Provide Training

• To provide formal and ad-hoc training for users

Documentation

• To document policies, procedures and training materials on the system

Create reports and dashboards

• To create new and amend existing reports and dashboards for analysis and segmentation purposes

Work with consultant and other vendors

• To liaise on a technical level with consultants and 3rd party vendors
• Administrative tasks supporting the Salesforce Global Team
• Travel may be required to UNHCR offices during project rollouts etc

Essential minimum qualifications and professional experience required

The ideal candidate will possess the following qualifications

Education:

• Completion of secondary education or additional equivalent technical or commercial school with certificate/training in a Business or IT-related subject

Working Experience:

• Minimum 2 years (or 1 years for a bachelor’s degree holder) of previous relevant job experience in IT, database administration
• Work experience with Salesforce is strongly preferred as is any experience with fundraising and not-for-profit operations

Key Competencies

• Written and spoken English
• Knowledge and experience of CRM systems - preferably Salesforce
• Able to work independently and as part of a team
• Ability to collaborate with others, with a flexible and positive attitude
• Strong communication and interpersonal skills
• Able to work independently and under pressure

Location and Conditions

The successful candidate will be placed in Thailand.

It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week).

To apply

Interested applicants should submit the United Nations Personal History Form (PHF) including testimonials/degrees/certificates to hqpsphr@unhcr.org indicating “your name + Senior CRM Database Assistant (Salesforce)” in the subject of the email.

Personal History Forms are available at PHF Form / Supplementary Sheet.

Closing date for the receipt of applications: 26^th November 2021 midnight (Copenhagen time)

Vacancy Notice issued: 12 November 2021

This vacancy is open both for applicants residing in Panama, as well as for those residents of other countries. The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Contact : hqpsphr@unhcr.org

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เจ้าหน้าที่ประจำสำนักงาน / Officerระดมทุน / Fundraisingผู้ช่วย / Assistant