ThaiNGO

IT  Officer for Thailand

 Duration: Contract until 31 December 2021

Location: Bangkok

 Oxfam is a global movement of people working together to end the injustice of poverty.

 The Role

IT  Officer will be able to provide a reliable and customer-centric ‘first point of contact’ for user requests and service incidents across Oxfam GB, Oxfam International (OI) and affiliate users. S/he will resolve common technical issues, where possible as First Line, and Second Line, that cannot be resolved by the customer and require IS intervention.

S/he will also be responsible in Providing detailed technical expertise over a wide range of topics by following an established pattern to solve a variety of problems, some of which are well defined but with new problem solving to be attempted and referred upward if necessary. 

S/he will support Service Desk manager to create analysis reports of service request and incidents, with the purpose to reduce incidents and problems

S/he will be assistance of Service Desk manager to create analysis reports of service request and incidents, with the purpose to reduce incidents and problems

What we are looking for

Our IT  Officer will require to be exceptional, dedicated, and highly motivated professional, with a strong commitment to Oxfam's values and beliefs with the following qualification and competencies:

• Education to degree level in computing related such as Information Technology, Computer Science or Computer Engineer (or courses with a major computing subjects).
• Strong analytical skill and troubleshooting with attention to details, experiences in Office 365, and Desktop or Notebook environments
• Demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
• Certification of ITIL, SDI (Service Desk Institute) will add value to the role.
• Basic administration skill of  Window server and office network infrastructure. 

Excellent English communication skills and an ability to communicate technical directions in simple, clear language including management presentation in both speaking and writing

We offer

This role will provide you with an opportunity to make a difference in Oxfam by working closely with a group of passionate people that are specialists in various field and so forth along with the national and international training and development opportunities.