ThaiNGO

Job Title: Casework Officer, Resettlement Support Center Asia
Department: Resettlement, Asylum, and Integration
Band / Level / Grade: 8B
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Location: Bangkok, Thailand

Background/IRC Summary:

The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) assists persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 38 countries, the RSC prepares refugee applications for the United States Refugee Admissions Program (USRAP), provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the United States. Job

Overview/Summary:

This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication. The Casework Officer prepares case files on behalf of refugee applicants to the USRAP including data entry of refugee case information into START, a State Department – managed system that supports the arrival and resettlement of refugees through technology, and physical file preparation. Casework Officers achieve and maintain a high performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.

Major Responsibilities:

• Learn and implement established IRC Resettlement Support Centre (RSC Asia), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.

• Conduct prescreening interviews and case updates of refugee applicants in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads

• Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation and distribution.

• Implement complete quality control of documentations and ensure all required documents are available both in START and the physical file before returning for file storage

• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families

• Perform work in adherence to policy and procedure

• Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices

• Travel independently to regional locations outside and within Thailand to conduct prescreening interviews and provide USCIS support.

• Responds to case-specific inquiries from other RSC staff

• Performs other duties as assigned by supervisor

Key Working Relationships:

Position Reports to: Casework Manager or Senior Casework Manager

Position directly supervises: None

Indirect Reporting: N/A

Other Internal and/or external contacts  

        Internal: IRC Thailand Staff

        External: UNHCR, IOM, Other

Job Requirements

Education:

• University degree in any field

Work Experience:

• At least two years of relevant professional experience with previous data entry experience required

• Resettlement processing, interview experience, or other NGO experience is preferred

• Previous work in a multi-cultural environment is advantageous

Demonstrated Skills and Competencies:

• Ability to perform data processing/data collection through good listening and analytical skills

• Meticulously attentive to details

• Good report writing skills – ability to produce precise and error free reports

• Good communication skills with pleasant demeanor

• Able to multitask, work effectively under pressure and manage repetitive work

• A team player who is also able to think and work independently

• Flexible and able to work in fast-paced, multi-cultural environment

• High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)

• Willingness and ability to travel to and work in remote locations such as refugee camps.

Language and Computer Skills:

• Excellent verbal and written English language skills

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook

• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities

• Ability to type 40 words per minute

Certificates or Licenses:

• Not applicable, unless required by law and/or organization to carry out official duties Others:

• Able to travel whenever required, both domestically and internationally

Working Environment:

This position is located at the RSC office in Bangkok but also requires national and international travel.

The employee is required to adhere to the “IRC Way” for professional conducts, as well as to comply with all relevant Policies and Procedures while carrying his/her duties. All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

Standards of Professional Conduct

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Equal Opportunity Employer

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

PROPOSED START DATE:                                As soon As possible

DEADLINE FOR APPLICATION:                       28 September  2021

If you are interested, please apply via the below link

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/20108?c=rescue