ThaiNGO

Job Title: Casework Assistant, Resettlement Support Center Asia

Department: Resettlement, Asylum, and Integration

Location: Bangkok, Thailand

Application Deadline: 19 October 2021

Background/IRC Summary: 

The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US State Department Bureau of Population, Refugees, and Migration (PRM) to assist persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 37 countries, the RSC: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees; and offers cultural orientation training to refugees bound for the United States.

Job Overview/Summary:

The Casework Assistant (CWA) is responsible for assisting during RSC Prescreening and United States Citizenship and Immigration Services (USCIS) Interviews in collecting biodata, taking photographs, statistics and reporting, scanning and inputting case file information into START.

Major Responsibilities:

•Responsible for the daily tracking of refugee case files  

•Document case file statuses and statistics

•Assist casework staff in the accurate preparation and verification of refugee case files

•Scan and attach all refugee documents into START

•Oversee photo operations in the field to ensure accurate, high standard photos are taken of each refugee applicant

•Monitor the prescreening photo stations and ensures photo quality, archiving and tracking

•Assist in the organization of interpreter timesheets and relevant payment documents

•Perform other duties as assigned, in line with the job scope

Key Working Relationships:

Position Reports to:                   Senior Casework Manager

Position directly supervises:       N/A

Indirect Reporting:                     Casework Coordinator

Other Internal and/or external contacts

Internal:                                    IRC Thailand Staff

External:                                   UNHCR, IOM, Other

Job Requirements:

Education:

University Degree in any field or equivalent professional experience required

Work Experience:

•A minimum of one year of relevant professional experience is required. Experience in scheduling/clerical tasks/office or project management/data entry is preferable

•Previous work in a multi-cultural environment is advantageous

•Recent graduates will be considered

Demonstrated Skills and Competencies:

•Able to travel whenever required, both domestically and internationally

•High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)

•Strong office management skills – File management, photo-taking, scheduling, etc

•Meticulously attentive to details with high accuracy, and manages own quality control

•Problem-solver who takes initiative to provide solutions

•Good time management skills and ability to multitask 

•Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines

• Proven data entry/management skills

• Flexible and able to work in fast-paced, multi-cultural environment

• Good communication skills with pleasant demeanor

• A team player who is also able to think and work independently

Language and Computer Skills: 

• Excellent verbal and written English language skills

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook

• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities

• Ability to type 40 words per minute

Working Environment: 

The position is currently based in Bangkok in an urban office environment. The position may require both domestic and international travel to support delivery of USRAP processing within Thailand and throughout the region. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement.

The employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.

Standards of Professional Conduct:

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, Accountability and Equality.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Equal Opportunity Employer:

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

If you are interested, please apply via the below link:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/20476?c=rescue