Senior Case Worker, Thailand

About HOST International

Established in December 2016, HOST International is a not for profit company limited by guarantee committed to working wisely, creatively and carefully to help create a better, safer future for displaced people and host communities around the world.

There are more than 65 million displaced people in the world and fewer than 100,000 resettlement places annually. Most displaced people are subject to long-term displacement in countries that are unwilling or unable to integrate them. HOST seeks to promote innovation and integrity in all aspects of our work whilst promoting diversity and cooperation among the people and communities that we work with.

Through strengths based and trauma informed approaches we provide education and support services to improve the livelihoods and independence of refugees and asylum seekers whilst assisting host countries to integrate them peacefully.

Our Governing Principles

Creating and maintaining humanity, hope and dignity is at the core of our work with displaced people and host countries.

Our Values

Respect, Integrity, Compassion, Diversity, and Innovation

1.Position Summary

The Senior Case Worker is responsible for the day to day management of an alternative to detention (ATD) case management program for asylum seeker and refugee children and families in Bangkok, Thailand. This includes providing guidance and direction, ensuring performance and budget targets are met, and providing regular supervision to case managers.

The Senior Case Worker will represent HOST International in relevant internal and external coordination forums, ensuring adequate visibility, and promotion of the program, and other HOST International livelihoods, durable solutions, protection, and education initiatives in Thailand.

Reporting to the Regional Manager this position will also contribute to planning and development of programs and associated policy whilst ensuring that practice remains consistent with HOST values, mission, and policies.

2.Key Responsibilities

• Provide leadership on professional frameworks for quality service delivery and duty of care to HOST clients in Thailand;

• Oversee the development and implementation of case plans, case plan amendments, transitional care plans, pre-exit plans and exit processes including regular reviews;

• Support Case Worker in providing high level initial needs assessments and case management planning, ongoing assessment and individualised support to clients with complex needs and their family members based in a way that empowers clients to find appropriate solutions, promotes independence, fosters hope, humanity and dignity and improves opportunities;

• Participate in performance review activities and provide leadership and regular supervision and support to staff to ensure that high quality, consistent and culturally appropriate casework and support is being delivered to all clients;

• Leading on crisis intervention and service delivery to clients requiring significant support and escalation of significant risk situations;

• Ensure integrity of client related documentation and data entry procedures and ensuring that information is up to date in HOST International’s client case management system;

• Develop and maintain positive, collaborative relationships with government, partners and key stakeholders to enhance the effectiveness of the service delivery model and to promote understanding and awareness of services and on issues affecting clients;

• Contribute to client and community engagement activities that promote the work of HOST and seek regular feedback on services;

• Contribute to the development of service planning, delivery, and evaluation, to enable the HOST International team to deliver quality, best practice and innovative services within program timelines and KPIs; and

• Identify opportunities for donors and/or new protection interventions and support in assessments and developments of new project proposals

3.Selection Criteria

3.1 Essential

• Tertiary qualification in social work, psychology, or related discipline;

• Demonstrated experience in leadership, mentoring and providing supervision to staff;

• A minimum of 5 years’ experience within the human services sector including experience providing case management with complex needs or heightened vulnerability;

• Demonstrated experience working in a professional capacity with culturally and linguistically diverse and/or with people from Refugee backgrounds;

• Highly developed written and oral Thai and English communication skills and competence in use of Microsoft Office and online data systems; and

• Strong analytical and negotiation skills with demonstrated ability to priorities, work to deadlines and manage complexity.

         3.2 Desirable

• Experience in capacity development; and
• Proficiency in one or more of the following languages – Arabic, Rohingya, Somali, Urdu, Vietnamese, or another refugee language group.

4. Expectations of HOST Employees

In addition to the duties listed above, all HOST staff are expected to:

1. Respect and abide by HOST’s vision, mission and values, ensuring that their conduct is consistent with the HOST Code of Conduct and is fully compliant with the provisions of HOST policies and procedures;
2. Carry out general administrative functions related to their role and to the effective and efficient functioning of HOST including the timely and accurate management of case files, relevant databases, and all service delivery communications and data;
3. Participate in induction training relating to policy and procedures, workplace health and safety and HOST administrative systems;
4. Comply with all other reasonable and legal directions of the Senior Manager or relevant Executive as required;
5. Communicate concepts, information and arguments efficiently in personal and group contexts and across all organizational levels;
6. When representing HOST at internal and external events, ensure appropriate conduct and professional representation at all times;
7. Demonstrate high ethical standards and professionalism and visible support and promotion for corporate outcomes and corporate values;
8. Ensure all relevant information, including policies and procedures, are effectively communicated to staff; and
9. Perform other duties commensurate with skills and experience as required.

      4.1 Position Responsibilities

• Applicants must have the right to work in Thailand;
• All applicants must undertake a National Police Check and not have any serious convictions including fraud, assault, or serious theft. Any convictions should be declared up front and will be discussed confidentially upon receipt of the criminal record check;
• It would be beneficial to hold a current, valid Thai driver’s licence; and
• Applicants may be subject to social media screening as part of employment and visa application checks.