ThaiNGO

Please follow the checklist and submission guidelines, posted on the official website: https://th.usembassy.gov/

I. GENERAL INFORMATION

1. SOLICITATION NO.: 72048622R10020

2. ISSUANCE DATE: August 26, 2022

3. CLOSING DATE/TIME FOR RECEIPT OF OFFERS: September 24, 2022/11:59PM Bangkok, Thailand local time

4. POINT OF CONTACT: Kevarin Phirakansakun/RDMA Human Resources Assistant

5. POSITION TITLE: REXO Information Management Specialist, FSN-10

6. MARKET VALUE: THB 962,247 – 1,683,939 per annum equivalent to FSN-10 in accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/RDMA. Final compensation will be negotiated within the listed market value.

7. PERIOD OF PERFORMANCE: Five (5) years initial contract. The services provided under this contract are expected to be of a continuing nature that will be executed by USAID through a series of sequential contracts, subject to continued need of the position and availability of funds.

8. PLACE OF PERFORMANCE: The United States Agency for International Development/Regional Development Mission for Asia (USAID/RDMA), Bangkok, Thailand with possible travel as stated in the Statement of Duties.

9. ELIGIBLE OFFERORS: This position is opened to Cooperating Country National (CCN). Thai citizen or other country citizen lawfully admitted for permanent Thai residence is eligible to apply. Please note that USAID is not able to sponsor offerors for a Thai residency permit.

10. SECURITY LEVEL REQUIRED: The successful candidate shall be required to obtain a Security Certification for Employment from Regional Security Office.

11. STATEMENT OF DUTIES 

11.1. General Statement of Purpose of the Contract

The Information Management Specialist (IMS) is located in the Information Technology (IT) Division, the Regional Executive Office (REXO) at USAID/RDMA. USAID/RDMA Mission operations are supported by an information technology (IT) infrastructure whose confidentiality, integrity, and availability are dependent upon the operational activities managed by Mission IT, M/CIO and contracted service providers. The Information Management Specialist (IMS) provides technical support to Asia Regional Training Center (ARTC), USAID/RDMA and its client missions including Laos, Burma, non-presence countries and Business Units (BU). The incumbent provides technical advice to the RDMA System Manager (SM) and is responsible for managing the information systems in accordance with agency policies and backstop the RDMA System Manager. The incumbent is responsible for IT system management for ARTC, IT business solution integration, interactive & event operation and management, advanced audio-visual solution management, network operations, secure IT operations, and technology adoption and application support and related activities, which include hardware/software installation and maintenance, application testing and client support/helpdesk services.

11.2   Statement of Duties to be Performed

 

A.  BUSINESS OPERATIONS AND TECHNOLOGY INTEGRATION (30%)

• Business Process Improvement and Technology Integration:
  o  Reviews and identifies opportunities to optimize business operations, business workflows, and data management through the use of technology and business applications. This includes applications used to support internal operations, as well as manage access to information resources.
  o  Manages the mission clearance system, assists customers in solving complex issues, tracks the system anomaly and mitigates the security incidents.

• Technology Training and Application Support:
  o  Provides training and guidance to users on how to utilize USAID business applications, equipment, and technology to maximize productivity and improve business process performance.
  o  Partners with the customers and assesses information needs for delivering IT solutions.

•  Service Workflow Management:
  o  Initiates service requests, tracks, responds to, and resolves assigned tickets in the IT service management system (ITSMS).
  o  Utilizes the ITSMS to collect and organize data on workloads.
  o  Contributes to CIO data analytics, identifies IT service issues, trends, and improve operations.
  o  Achieves service level standards for client support and strives to deliver satisfactory user experiences in IT services.

B.  TRAINING CENTER IT OPERATION AND REGIONAL SERVICE (30%)

• Technology Service Operation, Knowledge Sharing, and IT Consulting:
  o  Provides complex technical services and consultations to ARTC and agency training partners or local organizations, as appropriate.
  o  Organizes multi-missions or multiple agencies workshop or seminar services, and to understand operations and constraints for IT system configurations in coordination with the ARTC Participant Training Specialist for the respective training services.
  o  Supports highly advanced audio-visual services and configurations, multiple parties video call service and live streaming, while assuring the security of IT communication, equipment and software in the ongoing activities and training provided from USAID training facilities and multiple partners.

• Regional Training Service and Management:
  o  Oversees, advises, supports, and provides operational guidelines, technological configurations for ARTC training events and workshops administration both for the U.S. and non-U.S. organizations.
  o  Designs, manages, and monitors multimedia interactive activities for both international and local organizations.
  o  Evaluates information technology, privacy and security, and related risk management practices.

C.  CLIENT MISSIONS AND BUSINESS UNITS’ IT SERVICE (20%)

• Service Operations Management:
  o  Designs, implements, and manages IT services, IT request and delivery workflows, and service level standards in support of client missions and the independent business unit’s operations.
  o  Ensures that service level standards are consistent with CIO performance metrics.
  o  Informs, tracks, monitors, and resolves service incidents. Actively pursues continuous process improvement, modifying, validating, and adopting more efficient and effective approaches to IT service operations.

• Client Missions and Business Units Service Desk:
  o  Resolves complex issues as the escalated point of contact for IT service support.
  o  Oversees, manages, and monitors IT team dialogues with customers. Ensures they receive technical support for Agency business applications and IT hardware issues.
  o  Supports identity, credential and access management program requirements.
  o  Manages user groups, permissions, distribution lists, and maintains customer’s profile data.

• Information Systems Administration:
  o  Oversees the design, configuration, installation, and maintenance of Mission information systems.
  o  Manages servers, endpoint devices, and be responsible for hardware, operating system, and software application configuration standards, supporting the overall IT apparatus of the customers. 

• Vulnerability Resolution, Incident Response, Awareness:  
  o  Manages, monitors, and remediates endpoint device and network infrastructure vulnerabilities, independently and in coordination with CIO staff.
  o  Performs the orientation and training of users on agency policies, procedures, and practices for information security.

D.  NETWORK INFRASTRUCTURE AND SERVICES MANAGEMENT (20%)

• Network Infrastructure Management:
  o  Collaborates with other IMS and direct subordinate staff in managing the operational life cycle of the Local Area Network (LAN) and Agency Wi-Fi infrastructure, including switches, routers, virtual desktop infrastructure, and network security devices.

• Network Services Management:
  o  Actively monitors and manages network activity to minimize downtime.
  o  Coordinates with CIO and RDMA IT team to ensure uninterrupted availability of AIDNet systems and applications.
  o  Liaises with the Department of State’s IT staff on any issues concerning backup communication channel support.

• Software and Hardware Asset Management:
  o  Supports all phases of the IT asset lifecycle. Researches and recommends technology acquisitions, adhering to policy requirements for procurement, asset provisioning, inventory control, and disposal of technology assets in accordance with the Agency policies.
  
  The contractor is eligible for temporary duty (TDY) travel to the U.S., or to other Missions abroad, to participate in the "Foreign Service National" Fellowship Program, in accordance with USAID policy.

11.3. Supervisory Relationship 
The incumbent reports to the Computer Management Specialist (System Manager) or his/her designee.

11.4. Supervisory Controls
This is a supervisory position. The incumbent supervises one (1) Information Management Assistant, FSN-9.

12. PHYSICAL DEMANDS:  The work requested does not involve undue physical demands.


 

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

1. Education: A minimum of a bachelor’s degree in computer science, computer/electrical engineering, network/information systems, information technology, or business administration is required.
 

2. Experience: A minimum of five (5) years of professional work experience in IT service operations, systems administration, network administration, information systems security, or information technology operations, is required.
 

3. Language: Level IV – Fluent in Thai and English with a valid TOEIC score of 855 is required.

III. EVALUATION AND SELECTION FACTORS
The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far

Application Rating System
The application rating system factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. offerors must demonstrate the rating factors outlined below within their application and/or resume, as they are evaluated strictly by the information provided. The rating factors are as follows:

 

1. Experience (30 points): 
Additional points will be given for relevant experience above the minimum requirement stated in Section II which may include direct experience in implementing, managing, and supporting computer network system with government agencies, NGOs, regional and international organizations.

2. Knowledge (30 points):
● Demonstrates knowledge of computer hardware components, assembly and installation, current technology and software capabilities and limitations.
● Demonstrates knowledge of IT service management concepts, business practices, and the changing technology landscape.
● Demonstrates practical knowledge of the technical management of computer systems, including operating systems, common business applications, and networking (traditional and cloud).
● Demonstrates working knowledge of procurement planning, project management, and asset management as it pertains to information technology.

 

3. Skills and Abilities (40 points):
● Demonstrates leadership, managerial, and customer service skills.
● Demonstrates an ability to work diplomatically and effectively under pressure, with the ability to multitask in the performance of daily activities and responsibilities.
● Demonstrates an ability to set up, install, maintain, dispose of, and report on management of IT equipment and software on a network system.
● Demonstrates an ability to secure hardware and software assets, to include patching, updating, installing security applications, and implementation of security controls (physical and logical).
● Demonstrates an ability to work independently, to analyze and manipulate data and to articulate significance of management decisions with computer systems and system requirements to managers.
● Demonstrates excellent interpersonal and communication skills to communicate effectively with all users and with a variety of contractors.
● Demonstrates strong problem-solving skills and outstanding judgment to resolve issues and make decisions independently.
● Demonstrates an ability to learn and use Agency specific software related to the work area as well as to acquire knowledge of U.S. government policies and regulations regarding information and technology management.
● Demonstrates an ability to travel domestically and internationally. This is mandatory and required for this position.

Total Application Rating: 100
Recruitment Test: 100
Interview Performance: 100
Total Possible Points: 300

SELECTION PROCESS: 

To be considered for candidacy, offerors must address each criterion in their application as to how they meet the minimum qualifications required for the position mentioned in Section II, Item 1-2. If the application submitted fails to demonstrate eligibility, the application will be marked unqualified. It is the responsibility of the offeror to provide all pertinent information.

Applications will be initially screened and scored in accordance with evaluation factors and points mentioned in Section III, item 1-3. Offerors in a competitive range will be given a recruitment test. Offerors with passing marks from the recruitment test and a valid TOEIC score mentioned in Section II, item 3, will be invited for an interview. The recruitment test and the interview will be structured around the evaluation factors mentioned above. The successful offeror will be selected based on a review of his/her qualifications, work experience, knowledge, skills and abilities; a written test; an interview; and the results of reference checks. References may be obtained independently from other sources in addition to the ones provided by an offeror.

Only offerors within a competitive range will be contacted. No response will be sent to unsuccessful offerors.

IV. TO APPLY
Please follow the check lists and submission guidelines, posted on the official website: https://th.usembassy.gov/embassy-consulate/jobs/usaid-job-vacancies/ carefully and submit complete application package before the deadline.

  Failure to follow the instructions will invalidate your application.

Closing Date               :      19 April 2026 (11:59 PM, Bangkok Time)