ThaiNGO

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflicts and other situations of violence and to provide them with assistance. It directs and coordinates the international relief activities conducted by the International Red Cross and Red Crescent Movement in situations of conflict. It also endeavours to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles.

The ICRC Regional Delegation in Bangkok is looking for a:

ICT Help Desk Technician, based in Bangkok

Under the supervision of the ICT Service Desk Responsible, ICT Help Desk Technician will be in dealing with first level ICT support as part of the Bangkok Regional ICT Help Desk team. Main responsibility will be to receive, register, solve or escalate ICT requests and incidents. Work will include as well user workplace setup, hardware and software installation, user briefings. 

Your tasks :
 To provide first level ICT support on site for Bangkok Office users or remote sites
 To register incoming requests on Help Desk Ticketing Tool
 To solve user requests according to procedures and knowledge base
 To escalate unsolvable requests by 1st level to Level 2 support.
 To install hardware and software and support users work place

Selection requirements :

 Technical college or University degree in ICT or equivalent work experience
 Minimum 2 years work experience in a similar field
 Good command of written and spoken Thai, English.
 Good knowledge on LAN/WAN, MS Windows Server /Client Systems, MS Office package etc.
 Practical skills on ICT Hardware installation and troubleshooting (LAN patching, computer / printer hardware, telecom equipment etc)
 ITIL certification is an asset.
 Good communication skills, willingness of self-educated in ICT related fields.
 Capacity to work independently and within a team

What we offer
• Dynamic and challenging work environment in the humanitarian international set-up
• Attractive package depending on qualifications

Interested Thai citizens should submit their complete 1) Résumé 2) scanned University transcript
3) Motivation/Cover letter 4) range of salary expectations by e-mail to:
ban_hr_services@icrc.org  (specify position name at your email title)
Attn: Administration Department/Human Resources
(Please refer to the 1) source of vacancy announcement e.g. website, etc…2) Position applied in the application letter)
Closing date: 31 October 2015.
Preferred starting date: 01.01.2016
Salary Range: 30,000-40,000 THB
Only short-listed candidates will be contacted for interviews and tests.