ThaiNGO

Summary of Position:

This position, in direct consultation with the GPSEA Support Services Manager will undertake a follow up call work in Thailand.          

Key Duties

• Follow up call  for telemarketing in-house program.
• Confidently answer questions from the supporters/general public about their support, Greenpeace campaigns and a wide range of environmental issues and concerns.
• Process donations and amendment to supporter details received by phone.

• Negotiate with supporters who are considering cancelling their donation using

information about our campaigns to inspire and motivate them to continue their support

• Promote Loyalty program, registration and membership.
• Other duties assigned by supervisor.

Qualifications/Experience:

• Bachelor’s degree in any field.
• Good command in spoken and written in Thai.
• Good command in spoken and written in English would be advantage.
• Proficient in computer skills: Ms Word, Excel.
• Positive Thinking, open minded and well-organized person.
• Experience in customer service would be advantage.
• Ability to work in a target driven and competitive work environment.
• Appreciate Greenpeace core value.

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Sick Leave:  30 days

Parental Leave:  As per labor laws and Greenpeace policy

Long Service Leave: 2 months paid leave after 5 years of continuous service

Compassionate leave: maximum of 5 days for the death of significant others

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.

INSURANCE
Greenpeace provides health insurance and travel insurance to its employees.

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application from link below

http://www.greenpeace.org/seasia/th/about/jobs/Thailand-Telemarketing-Officer/

and email to:

jobs.th@greenpeace.org

Deadline for Applications:    September 30, 2016

***Please note that this position is welcome disability person apply for this job

We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. 02-3571921.

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.