ICT Assistant

United Nations Development Programme
Nonprofits / องค์กรไม่แสวงหาผลกำไร
3423
07 Oct 2016
13 October 2016

United Nations Development Programme

Terms of Reference

Post Title: ICT Assistant

Type of Appointment: Service Contract (SC-4)

Organizational Unit: UNDP Bangkok Regional Hub

Remuneration: Starting Baht 558,805 per annum

Duration of Contract: 1 Year with possibility for extension

Duty Station: Bangkok, Thailand

Background:

Under the guidance and direct supervision of the ICT Manager, the ICT Assistant provides ICT support services to staff and administrative support to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.

Duties and Responsibilities:

Ensures effective functioning of the office hardware and software packages, focusing on the achievement of the following results:

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
Assistance in the installation of commercial and in-house developed software and related upgrades;
Assistance in upgrading patch and anti-virus programs on a timely basis;
Monitoring of file server traffic, usage and performance on a frequent and regular basis;
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

Supports networks administration, focusing on achievement of the following results:

Assistance in trouble-shooting and monitoring of network problems;
Response to user needs and questions regarding network access;
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

Maintenance of an up-to-date inventory of software and hardware;
Maintenance of a library of ICT related reference materials;
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Maintenance of the filing system ensuring safekeeping of confidential materials;
Extraction of data from various sources;
Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
Provision of ICT support to key events.

Ensures facilitation of Video Conferences and Communications in the office, focusing on achievement of the following results:

Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity;
Assists in meetings preparation by preparing and configuring conference hardware in various locations and operates equipment during conferences;
Provides support and training for new users of conference systems and applications.

Ensures facilitation of knowledge building and knowledge sharing in the office, focusing on achievement of the following results:

Participation and assistance in the organization of training for the office staff on ICT issues;
Sound contributions to knowledge networks and communities of practice.

Competencies

Corporate Competencies:

Demonstrates commitment to UNDP’s mission, vision and values;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

Knowledge Management and Learning

Shares knowledge and experience and provides helpful advice to others in the office;
Ability to develop systems for structuring, codifying and providing access to information and knowledge.

Development and Operational Effectiveness

Ability to provide basic IT support services;
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
Ability to perform work of confidential nature and handle a large volume of work;
Some experience in client support, such as, a Help Desk or User Support Unit;
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Leadership and Self-Management

Focuses on result for the client and responds positively to feedback;
Consistently approaches work with energy and a positive, constructive attitude;
Demonstrates openness to change and ability to manage complexity.

Qualifications:

Education:

Thai National with Secondary Education or equivalent. University Degree in Computer Science or related fields would be desirable, but not a requirement. Microsoft Certified Professional (MCP) would be an advantage.

Work experience:

Minimum 4 years for Secondary School, or 2 years for a Bachelor’s degree holder, of relevant working experience, including network administration, support to management of hardware and software platforms, and knowledge of Windows-based packages/applications;
Experience in managing and facilitating telecommunication systems such as Video Conference systems, Skype for Business and Skype Personal is an advantage.

Language requirement: