ThaiNGO

THE POST: Tele Marketing Officer

About Greenpeace South East Asia

Greenpeace Southeast Asia (GPSEA) offers you a variety of challenging opportunities to grow professionally.  Collaborating with talented and passionate professionals, you will address the planet’s most pressing ecological issues and mobilize citizens, corporations, and governments to change.

Greenpeace Southeast Asia (GPSEA) employs nearly 200 staff, all dedicated to meeting the professional standards expected of the world's leading campaigning organization for the environment. From our offices in Bangkok, Jakarta and Manila we lead globally important campaigns within a national and regional context. We are financially supported by tens of thousands of people across the region. To remain independent we have a policy of not accepting funding from companies and governments and therefore only accept donations from individuals and private foundations.

Summary of Position:

This position, in direct consultation with the GPSEA Support Services Manager will undertake a follow up call work in Thailand.          

Key Duties

• Follow up call  for telemarketing in-house program.
• Confidently answer questions from the supporters/general public about their support, Greenpeace campaigns and a wide range of environmental issues and concerns.
• Process donations and amendment to supporter details received by phone.

• Negotiate with supporters who are considering cancelling their donation using

information about our campaigns to inspire and motivate them to continue their support

• Promote Loyalty program, registration and membership.
• Other duties assigned by supervisor.

Qualifications/Experience:

• Bachelor’s degree in any field.
• Good command in spoken and written in Thai.
• Good command in spoken and written in English would be advantage.
• Proficient in computer skills: Ms Word, Excel.
• Positive Thinking, open minded and well-organized person.
• Experience in customer service would be advantage.
• Ability to work in a target driven and competitive work environment.
• Appreciate Greenpeace core value

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers. 

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Sick Leave:  30 days

Parental Leave:  As per labor laws and Greenpeace policy

Long Service Leave: 2 months paid leave after 5 years of continuous service

Compassionate leave: maximum of 5 days for the death of significant others 

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade. 

INSURANCE
Greenpeace provides health insurance and travel insurance to its employees.

 LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application form from link below

http://www.greenpeace.org/seasia/th/about/jobs/Telemarketing-Officer/

and send to

Jobs.th@greenpeace.org

Deadline for Applications:    December 31, 2016

We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +66 3571921.

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted. 

GUIDANCE IN COMPLETING YOUR APPLICATION FORM

1. Read the recruitment pack carefully before completing your application form.  The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
2. Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.
3. Make sure you email the form to the correct email address (jobs.th@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date. Application forms received after the closing date will not be accepted.
4. If you have questions, kindly email th@greenpeace.org.

Thank you and we look forward to receiving your application letter and completed application form.