Job Summary:
The Supporter Relationship Coordinators' role is to ensure effective relationship building and retention of existing donors and potential donors using a range of offline and online fundraising methods and activities. The SR Coordinator will work in close partnership with the Regional Retention and Development Coordinator (based in the Philippines) to deliver an effective and successful donor journey and contribute to the increase of Thailand’s donor retention rate to 56% in 2017.
1.Implementation of donor retention and development strategies.
- Implement the donor retention strategy with respect to priorities, timeline and allocated budget and ensure the development of a long term relationship with our donors that generate maximum lifetime value and retention.
- Support the Regional Retention and Development Coordinator (RRDC) in understanding and utilizing data segmentation and data profiles to ensure that the right message goes to the right donor, via the right channel, at the right time.
- Share inputs on who, what, when, and how to inspire and communicate with supporters and potential supporters. Identify, and cost effectively, meet their needs.
- Build an effective relationship with our financial supporters (and potential supporters) using a range of traditional and digital methods and activities.
- Work with TH fundraising team to achieve annual budgets and KPI objectives by implementing supporter loyalty strategies and programs.
2.Planning and implementation of donor retention projects and activities.
- Support the RRDC in the monitoring and evaluation of the the donor retention strategy in TH.
- Facilitate relationship and coordinate with external suppliers and agencies.
- Participate in the benchmarking and testing of retention programs.
- Provide inputs in developing supporter journeys, donor segmentation, tracking and evaluation processes, donor surveys and use of new retention tools and methods.
- Develop concepts and ideas for creative materials.
3.Development and management of TH donor communication materials.
- Develop content for donor communication materials in coordination with other SRCs in ID and PH, and coordinate production with local suppliers and agencies. This includes channel selection, copywriting, editing, design concepts, design process management, testing plans and rollout with key performance tracking.
- Develop (i.e writing and editing the TH copy / translating English copy into TH) and manage the production of all direct marketing / donor communication materials for TH.
- Coordinate with internal units for feedback and sign-off of fundraising copy and telemarketing scripts.
- Work closely with Telemarketing Coordinator by writing TM scripts and ensuring the consistency of all communications for the Lead Conversion, Upgrade, Recapture and Reactivation programs.
- Work closely with Supporter Care officer to deliver and ensure the timeliness and consistency of all supporter care communications.
- Work closely with Supporter Care and Engagement units to organize events and enhance supporter loyalty and increase income.
- Work closely with the Online Acquisition Coordinator and Direct Dialogue Coordinator to ensure a sustainable and relevant acquisition program through consistent fundraising communication materials in line with the campaign.
- Ensure all materials are in line with Greenpeace brand guidelines and reflect our mission and values.
- Collaborate with Engagement Unit (Comms and Digital teams) to ensure consistency in our messaging and to aid the successful fundraising and achievement of campaign and engagement objectives.
4.Reporting
- Monitor and review retention programs performance, produce reports and updates as requested by Regional Retention and Development Coordinator.
5.Budget Management
- Monitor the budget for supporter relationship programs in TH on a regular basis.
- Track and report the variances with yearly targets (ODP).
- Assist the RRDC as required with the regular financial reporting and budget control for supporter relationship communication.
6.Innovation
- Research, test and implement new initiatives and innovations in order to improve the supporter retention & development communications (as agreed with Regional Retention and Development coordinator)
7.Other duties as directed
- Any other duties required by Regional Retention and Development Coordinator (e.g. project representation).
Educational Background & Fundamental Qualifications
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Level of Education:
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Bachelor’s degree or higher
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Field of Study:
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Bachelor’s Degree in Marketing/Communications/Creative Writing or related field
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Work Experience:
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- 3 years+ in developing creative ideas and writing engaging copy
- 3 years+ in managing the production of direct marketing and other printed materials (such as newsletters, brochures and annual reports)
- Experience in relationship building and supporter / customer care
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Training or Certificate:
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Competencies and Skills
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Organizational Competencies
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Professionalism: Knowledge and/or experience in managing conduct and emotions in a way that represents the values and realizes the objectives of the organization
Teamwork & Communication: Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multi-cultural audiences
Innovation & Change: Knowledge and/or experience in reflecting creative and imaginative thinking, an openness to new ideas, and an ability to take calculated risks in order to meet organizational objectives
Strategic Thinking & Global Mindset: Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures
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Functional Skills
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- Excellent interpersonal and communication skills
- Excellent copywriting, storytelling and editing skills
- Strong written and spoken English and Thai languages
- Excellent attention to details, time management and organizational skills
- Computer literate, knowledge and/or experience in Windows pack office, design tools, emailing and digital analytics solution
- Negotiation and influencing skills
- Knowledge and/or experience in fundraising reporting and analysis
- Knowledge and/or experience in database systems, reporting and management
- Knowledge and/or experience in managing suppliers or agencies
- Knowledge and/or experience in local fundraising markets and practices
- Able to work successfully as part of a team
Ability to work under pressure and to meet deadlines
- Open minded and thinks out of the box
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Specific Work Environment
This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments.
Interested candidates are invited to write a letter of introduction, explaining why you are qualified for the position, and to fill out an application form.
THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST
WORKING HOURS
Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.
LEAVE
A permanent employee will be entitled to the following leaves:
Annual Leave: 20 days
Sick Leave: 30 days
Parental Leave: As per labor laws and Greenpeace policy
Long Service Leave: 2 months paid leave after 5 years of continuous service
Compassionate leave: maximum of 5 days for the death of significant others
SALARY
In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.
INSURANCE
Greenpeace provides health insurance and travel insurance to its employees.
LEARNING AND DEVELOPMENT
Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively. Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.
EQUAL EMPLOYMENT OPPORTUNITY
Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.
HR POLICIES AND PROCEDURE
Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.
APPLICATION GUIDELINES
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application form from link below
http://www.greenpeace.org/seasia/th/about/jobs/Supporter-Relationship-Coordinator/
and email to:
jobs.th@greenpeace.org
Deadline for Applications: April 28, 2017
We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +662 3571921
As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance. If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.
GUIDANCE IN COMPLETING YOUR APPLICATION FORM
- Read the recruitment pack carefully before completing your application form. The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
- Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.
- Make sure you email the form to the correct email address (jobs.ph@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date. Application forms received after the closing date will not be accepted.
- If you have questions, kindly email job.th@greenpeace.org.
Thank you and we look forward to receiving your application letter and completed application form.
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