ThaiNGO

Job Title: Senior Cultural Orientation Program Officer

Location: Bangkok, Thailand

Background/IRC Summary:

The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with field offices in Thailand and Malaysia, the Resettlement Support Center (RSC) assists persons throughout Asia seeking permanent resettlement in the United States. The RSC prepares refugee applications for the U.S. Refugee Admissions Program (USRAP), provides information to resettlement agencies about arriving refugees, and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary:
The Senior Cultural Orientation (CO) Program Officer is responsible for assisting in the day to day oversight of the CO program, as well as conducting CO training, and supporting the publishing of CO curricula. The Senior CO Program Officer will take the lead in monitoring the quality control of CO related data in the Worldwide Refugee Admissions Processing System (WRAPS) to create and maintain CO schedules, call lists, classroom attendance sheets, and related documents for Thailand and Regional departures. The Senior CO Program Officer will conduct CO training in Bangkok, Thailand and occasionally in other locations covered by RSC Asia. The position is also responsible to format and compile documents for CO curriculum. This position will liaise with CO staff in Mae Sot, other RSC departments, and IRC Administration and Finance departments.

Major Responsibilities:
Cultural Orientation
-Oversee the scheduling of CO staff to all Thailand locations in coordination with the CO Coordinator, CO Managers, and Senior Trainers, and maintain the staff location and leave calendar;

-Maintain electronic administrative records related to CO activities including staff leave requests, class schedules, call lists, and other related documents;

-Ensure the accurate maintenance of Worldwide Refugee Admissions Processing System (WRAPS) database records including CO scheduling, list generation, post-CO data entry, and quality control using regular quality control reports to ensure accuracy;

-Communicate and work effectively and cooperatively with partner agencies including the UNHCR, IOM, the U.S. Embassy, as well as Thai Royal Government offices, NGOs and CBOs as appropriate;

-Responsible to prepare statistical reports and narrative program reports for submission to the CO Coordinator on a monthly and ad hoc basis, and ensure other CO monthly reports are sent to internal partners;

-Maintain appropriate stock of all CO materials and keep updated material inventory records on a monthly basis;

-Support CO team related to administration and finance;

-Facilitate sending of CO materials to regional cases and the acquisition of related documents for provision of CO at Immigration Detention Centers (IDC) in Bangkok and elsewhere in Thailand as needed.

- Assist with the development, design, and implementation of the CO curricula, including providing suggestions for updates and improvements to CO curricula;

-Responsible for formatting and compiling CO documents for CO curricula, including translations;

-Conduct CO training sessions for at least 50% of the cases scheduled for CO in Bangkok, as well as conduct CO training in other RSC Asia locations as scheduled;


-Maintain a current understanding of the overall US Refugee Admissions Program and the resettlement issues related to CO;

-Assist with updating and/or creating CO and information campaign posters as needed using Adobe Illustrator or related software;

-Perform other duties as assigned.

Key Working Relationships:
Position reports to: Cultural Orientation Manager, Bangkok
Other internal/external contacts:
Internal: CO Manager and Senior CO Trainers, Mae Sot; CO Coordinator; Operations staff
External: USRAP partners, including IOM, UNHCR, U.S. Embassy

Job Requirements:

Education:
University degree in relevant field, or equivalent professional experience.

Work experience:
-One to two years of experience teaching/training adults, preferably in a refugee or limited literacy context;

-Work experience in refugee resettlement processing is preferable;

- Experience developing and refining teaching curricula and providing feedback to supervisor in order to improve curricula content;
Demonstrated Skills and Competencies:

- Willingness and ability to travel to processing sites to meet the program’s needs;

-Solid organizational skills with the ability to juggle multiple tasks, work independently, detailed oriented, set priorities, effectively manage time and meet deadlines a must;

-Proficiency in database management, Microsoft Office programs (Word, Excel, PowerPoint and Outlook) and graphic software (i.e. Adobe Illustrator) a plus;

- Excellent interpersonal skills; empathy and ability to work effectively with colleagues, partners, and clients in a cross-cultural, multi-disciplinary environment;

-Flexibility and the ability to work well under pressure in a fast-paced team environment;

- Familiarity with WRAPS (Worldwide Refugee Admissions Processing System) preferred

Language Skills: Excellent written and spoken English and Thai language skills.

Certificates or Licenses: None required.

Working Environment: The position is located at the RSC office in Bangkok. While primarily operating in a standard office work environment, the position does require domestic travel to refugee camp locations and detention centers in Thailand, as well as possible international travel to support delivery of Cultural Orientation throughout the region. A valid passport and the ability to acquire visas, as necessary, is a requirement.

HOW TO APPLY:

The position has been posted on the IRC website and can be found here. Please apply via link below

https://rescue.csod.com/ats/careersite/JobDetails.aspx?site=1&id=5300

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

APPLICATION DEADLINE:20 June 2019