ThaiNGO

Location: Tak
Country: Thailand
Category: Social Work & Community Development
Employee Category Fixed Term
Job Type: Full Time
Work Arrangement: In-person
Open To Expatriates: Yes

Application Deadline: 29 February 2024 

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia.

Job Overview/Summary: 

The Senior Staff Interpreter provides operational support to all departments in scheduling staff/contract Interpreters and providing language support services for applicants to the US refugee admissions program. The Senior Staff Interpreter acts as an interpreter of oral statements given in refugee languages into the English Language, and vice versa, for RSC Prescreen interviews, US Citizenship & Immigration Services (USCIS) interviews, and for Cultural Orientation (CO) training.

Major Responsibilities:

• Manage staff /contract Interpreter work schedule based on language needs in coordination with the RSC Program Managers.

• Monitor interpreter performance and provide feedback for performance development.

• Track interpreting assignments for program statistical purposes, prepare and submit a monthly report to supervisor.

• Provide training to interpreters regarding professional interpretation services in accordance with USRAP Policies and Procedures.

• Assist in a recruitment and in mentoring new interpreters as needed.

• Identify gaps and training needed as part of the professional development of interpreter team tracking.

• Assist in providing Annual IRC Way, Fraud and Ethics (F&E) Training to the CBAs and local contractors.

• Update the interpreter training materials video and power point presentation into local languages (Karen/Burmese), review and update any new terminology into interpreter glossary when it is made available.

• Provide language support to Cultural Orientation (CO) team in CO materials review.

• Provide interpretation during RSC assignments for US immigration, Prescreening, Pre-Post interviews and Cultural Orientation (CO) training.

• Translate documents from Karen/Burmese languages to English language and vice versa.

• Perform other relevant duties as directed by supervisor.   

Key Working Relationships:

Position Reports to:    Program Support Coordinator

Position directly supervises:   Staff Interpreters

Other Internal and external contacts: RSC Program Staff members, CBAs and contract interpreters.

Job Requirements:

Education:

University Degree in any field

Work Experience:

• At least two years of relevant professional experience in interpretation services is required

• Resettlement processing or other NGO experience is preferred.

• Previous work in a multi-cultural environment is advantageous.

Demonstrated Skills and Competencies:

• High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)

• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.

• Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters.

• Problem-solver who takes initiative to provide solutions.

• Ability to support activities through good listening and analytical skills.

• Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way.

• When required, able to assist in providing the necessary guidance and support to co-workers.

• Team oriented yet able to think and work independently.

• Flexible and able to work in fast-paced, multi-cultural environment with a positive attitude.

• Able to travel whenever required, both domestically and internationally

Language and Computer Skills: 

• Excellent verbal and written English language skills.

• Perfect command of one or more of the following: Karen-S’gaw, Karen-Pwo, and/or Burmese

• Computer Literacy –competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook

• Ability to type 40 words per minute.

Working Environment: 

The position is located at the RSC office in Mae Sot, Thailand. The position will require domestic travel to support Program delivery of USRAP processing throughout Thailand, including to remote border areas.  Limited international travel should also be expected. 

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

If you are interested, please apply for this position via the below link:

https://careers.rescue.org/us/en/job/req49339/Senior-Staff-Interpreter-National-Position