Operations Engineer

Technical Operations

Permanent - Full Time

Bangkok, TH, 10330 Singapore, Singapore, TH, 339510

BBC PS - Thailand

Job Closing Date:  24th April 2024

THE ROLE

Package Description

Contract: Permanent/Continuous 

Band: C

Location: Bangkok, Thailand, with occasional travel to Singapore dependent on business needs 

Salary: Local terms and conditions apply

Any offer of employment with the BBC will be conditional upon you having the right to work in Thailand.

Job Introduction

This is an exciting opportunity to join our operations team; the individual will provide operational support, incident management and stakeholder communication for a range of BBC platforms and digital services.

This role will require occasional travel to our Singapore, dependent on business needs 

Main Responsibilities

• Use a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms.
• Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
• Accurate logging of incidents accurately including technical response and action taken.
• Implementing contingency procedures in response to planned or unexpected events.
• Keep informed of operational changes ensuring that actions are taken in line with best practice.
• Good communication skills; Able to explain information to technical and non-technical audiences.
• Ensure the Health and Safety at Work Act, Working Time Directive and other workplace legislation is observed; responsible for ensuring risk assessments are completed, appropriate and meet BBC standards; responsible for ensuring appropriate method statements are reviewed and fit for purpose.
   

Are you the Right Candidate?

Essential

• Broad technical knowledge, including understanding of complex systems built from separate components.
• Experience of operating within, or demonstrable knowledge of, multi-platform environments.
• Experience or knowledge of monitoring and interacting with a range of applications and services.
• Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
• Experience of logging and managing incidents in an operational environment.
• Familiarity with using a range of diagnostic and monitoring tools.
• Ability to communicate effectively with external providers and internal partners.
• Troubleshooting and diagnosing defects in complex systems.
• Able to create supporting documentation.
• Able to prioritise according to service impact and work under pressure.
• Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
• Ability to share knowledge with team members.
• Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements.

Desirable 

• Problem solving methodologies.
• Knowledge of ITIL support model.
• Experience in media and creative environments.
• Knowledge of best practice in IT security policies, standards and procedures.
   

To apply for this position, please go to https://careers.bbc.co.uk/job-invite/10025/

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About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us.  Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC.  We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles.  The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.