ThaiNGO

Location: Bangkok
Country: Thailand
Category: Operations & Administration Support
Employee Category Fixed Term
Job Type: Full Time
Work Arrangement: In-person
Open To Expatriates: No

Application Deadline: 28 June 2024

Background/ IRC Summary

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with sub-offices in Kuala Lumpur, Malaysia and Cox’s Bazar, Bangladesh.

Job Overview/Summary:

The Senior Manager, Curricula and Monitoring, is responsible for overseeing Cultural Orientation curricula development, revision, updates, and monitoring, across all RSC Asia locations, in coordination with the Cultural Orientation Coordinator. This position is also responsible for the development of related resource and training materials required to support the curricula. The Senior Manager, Curricula and Monitoring is responsible for ensuring RSC Asia Cultural Orientation curricula adheres to PRM policy and is up to date with program requirements. This position is based in Bangkok, with travel to other RSC Asia locations. The Senior Manager, Curricula and Monitoring works closely with Cultural Orientation teams in each RSC Asia location. This position collaborates closely with partners and may require occasional flexibility due to time zones. The Senior Manager, Curricula and Monitoring reports directly to the Cultural Orientation Coordinator in Bangkok, Thailand.

Major Responsibilities:

• Oversee Cultural Orientation curricula revision and updates, ensuring the curricula stays up to date, accurate, and adheres to program policies, objectives and indicators;
• Develop and maintain a regular curricula revision and feedback mechanism in all RSC Asia locations;
• Ensure curricula is standardized across RSC Asia, while incorporating localized materials into lessons, as necessary;
• Conduct regular class observations to ensure class delivery adheres to curricula;
• Prepare and submit curricula monitoring reports to Cultural Orientation Coordinator on a regular basis;
• Facilitate both in-person and remote class, as required;
• Collaborate closely with RSC Asia Cultural Orientation management on curricula development and monitoring purposes;
• Recommend changes to curricula and training in response to data collected from monitoring activities;
• Oversee the development of class materials in collaboration with the Cultural Orientation Coordinator and RSC Asia Cultural Orientation teams;
• Contribute to the onboarding and training of Cultural Orientation staff;
• Maintain a thorough understanding of the overall U.S. Refugee Admissions Program, resettlement issues and policies related to Cultural Orientation;
• Maintain close contact with the Cultural Orientation Coordinator;
• Perform other duties as assigned.

Key Working Relationships:

Position Reports to:  Cultural Orientation Coordinator
Position directly supervises:  N/A
Indirect Reporting: None

Other Internal and/or external contacts:

Internal: Cultural Orientation teams in Thailand, Malaysia, and Bangladesh

External: USRAP partners including CORE, IOM, and PRM

Job Requirements:

Education: University degree in relevant field or equivalent professional experience;

Work Experience:

• Program management and/or staff supervisory experience;
• At least three (3) years of experience in a related field, which includes curriculum development and implementation
• Previous work experience in refugee resettlement processing is preferable.

Demonstrated Skills and Competencies:

• Excellent interpersonal skills; ability to work effectively with colleagues, partners, and clients in a cross-cultural, multi-disciplinary environment;
• Solid organizational skills with the ability to juggle multiple tasks, work independently, detail-oriented, set priorities, effectively manage time and staff, and meet deadlines;
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), familiar with START preferred;
• Flexibility and the ability to work well under pressure in a fast-paced team environment;
• Willingness and ability to travel both domestically and regionally, including remote settings;
• Willingness and ability to take calls outside of regular working hours, as required.

Language Skills: Excellent spoken and written English

Working Environment:  The position is located at the RSC office in Bangkok.  While primarily operating in a standard office work environment, the position does require domestic travel to refugee camp locations and detention centers, as well as international travel throughout the region. A valid passport and the ability to acquire visas, as necessary, is a requirement.
 

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

If you are interested, please apply for this position via the below link:

https://careers.rescue.org/us/en/job/req52029/Senior-Manager-Curricula-and-Monitoring-National-Position