ThaiNGO

Regional Information Technology Manager- Global Information Services

Dhaka, Bangladesh, Phnom Penh, Cambodia, New Delhi, India, Jakarta, Indonesia, Vientiane, Laos, Ulaanbaatar, Mongolia, Kuala Lumpur, Malaysia, Kathmandu, Nepal, Suva, Fiji, Colombo, Sri Lanka, or Bangkok, Thailand 

 Full-time- Hybrid In-office

The Asia Foundation is a nonprofit international development organization committed to improving lives and expanding opportunities across Asia and the Pacific. Informed by 70 years of experience and deep local knowledge, our work is focused on governance, climate action, gender equity, education and leadership, inclusive growth, and international cooperation. We work in more than 20 countries through our 17 permanent country offices and programs across Asia and the Pacific, supported by a headquarters in San Francisco and an office in Washington, DC. Our funding comes from a diverse array of bilateral and multilateral development agencies, foundations, corporations, and individuals.

Position Summary:

Join The Asia Foundation’s (TAF) Global Information Services (GIS) team as a dynamic and experienced Regional IT Manager. In this high-visibility and influential role, you will report to the IT Director and play a crucial part in transforming IT operations across seven TAF Asia offices. You’ll have the opportunity to manage both on-premises and cloud platforms, including our cutting-edge enterprise platform, OneTAF. We are looking for a professional, knowledgeable, and confident individual who thrives in a collaborative environment, working closely with country office leadership and staff to drive impactful IT solutions. If you are passionate about leveraging technology to make a difference, this role is for you!

Position Duties and Responsibilities:

• Team Leadership: Supervise and mentor a team of up to seven local IT staff, providing guidance and support to ensure effective IT operations in their respective offices. Regularly document and track the progress of tasks and projects in each office, ensuring transparency and accountability.
• Operations Oversight: Monitor and manage IT operations, infrastructure, and services in the assigned region, ensuring compliance with organizational policies and industry standards.
• System Administration: Act in an elevated administrator role to cloud and on-premises processes and programs, primarily Microsoft 365 and Microsoft Azure. Manage account identities, access controls, and application policies.
• Technical Support: Provide guidance and support for complex technical issues, collaborating with the local IT teams to troubleshoot and resolve problems promptly.
• Security and Compliance: Implement and enforce IT security measures and ensure compliance with data protection regulations in the region.
• Vendor Management: Manage relationships with IT vendors and service providers, assist country office IT staff with negotiating contracts, and ensure service level agreements are met.
• Training and Development: Identify training needs for the country office IT teams and coordinate professional development opportunities to enhance skills and knowledge.
• Reporting: Prepare regular reports for the IT Director on the status of IT operations, key performance indicators, and potential areas for improvement.
• Other duties as assigned.

Secondary Responsibilities:

• Cybersecurity Management: Work closely with the IT Director and Cybersecurity team to co-manage TAF cybersecurity operations. Assist with responding to alerts, detecting advanced threats, and remediating them.
• Support completing high-priority special projects or other duties as assigned by Global IS or Asia Foundation leadership.
• Participate in strategic planning and budgeting considerations for the Global IS unit.

Requirements:

• Bachelor’s degree in computer science, Information Security, or related field (or equivalent work experience).
• 3+ years experience with Microsoft 365 administration, Azure Entra ID management, traditional and VM server administration, and project management principles.
• 3 + years experience managing and mentoring technical staff.
• Excellent analytical and problem-solving skills.
• Able to work independently and in cross-functional teams with high self-initiative.
• Be committed to learning new tools and skills when required.
• Effective verbal and written communication and collaboration skills.

How to Apply:

Applications should be submitted by visiting our website.  To be considered, please upload your cover letter and resume/CV in one document. You can also upload both in separate documents but please note to do so, you will have to sign out of the system and go back into your record for additional documents. Please apply by August 18, 2024.

The Asia Foundation offers excellent salaries commensurate with experience. We are an equal opportunity employer. Women and people of color are encouraged to apply. 

Must be legally eligible to work in either: Bangladesh, Cambodia, India, Indonesia, Laos, Mongolia, Malaysia, Nepal, the Pacific Islands,  Sri Lanka, or Thailand without sponsorship from The Asia Foundation.

No relocation assistance will be provided for this position.

No phone calls, please.