ThaiNGO

Danish Refugee Council, one of the world’s leading humanitarian NGOs, recently registered in Thailand as Foreign Private Organization and will have regional representation office in Bangkok, Thailand. It is currently looking for a highly qualified Regional Operations Manager to set up, administre and process the regional office.

Overall Purpose of the Role

Under the management of the Director of DRC in Thailand (Regional Head of Support Services), the Regional Operations Manager has a regional focus and provides the due support (including sometimes direct support) and guidance to each Country Office in order to ensure that the Region’s countries perform as per the standard of organization. Operational performance include high quality financial performance, cost control management and risk mitigation.

The Regional Operations Manager is in charge of the overall office administration in the Bangkok, manage finance department of the regional office and is fully responsible for the coordinating operations with the countries in the Regional Office (RO), while performing oversight and assistance on the operations of the country offices.

Furthermore, The Regional Operations Manager should ensure a good and efficient cooperation, communication and collaboration with the several departments at the HQ (in Copenhagen, Denmark).

Key Responsibilities

Management & Coordination

• To ensure the efficient management and supervision of the staff members of the operations Department of the RO this includes daily supervision of the tasks, follow-up of the targets defined and appraisal of the staff members
• To monitor compliance of the rules and regulations within the RO and for all its staff members;
• To contribute as much as possible to an efficient communication and relevant sharing of information, with HQ, Country Offices and different donors in regard to operational matters, including forthcoming reporting and risks;
• To guarantee the follow-up in terms of any audit feedback and compliance at RO level;
• To work efficiently and in good collaboration with the others Regional Managers/ Coordinators of the at regional level, specifically; IT Department, Program Sector Leads/ Coordinators, Human Resources Department and the Supply Chain Department;

Finance Management (Budgeting & Donor Reporting)

• Participate in the development of regional project budgets to ensure compliance with internal and donor regulations.
• Provide quality assurance of budgeting activities in the country operations, paying attention to compliance and adherence to the regional program and financial strategies.
• To ensure efficient and strong budget follow-up and cost control of the projects managed by the RO;
• Ensure costs and funds are allocated in support of the funding of the regional office function;
• To reinforce the rules and regulations in the Region and for each project managed by the region, including the quality and compliance standards of the supporting documentation;
• To participate in the follow-up of the monthly management reports;
• To ensure monitoring of the RO bank accounts and the situation of the liquidity, including submitting the Bank Transfer Requests;
• To monitor the financial management of the RO, by following-up the budgets consumption and by controlling the funding coverage and costs engaged, while updating regularly the Master Budget of the RO;
• To produce donor and internal reporting as required for the regional office entity, with close collaboration with relevant internal and external stakeholders;
• To regularly analyze the data obtained at the RO level and also per country, and provide reliable data to the senior management.

Audit, Compliance and Risk

• To accommodate and support donor financial audits of projects at the RO, in good coordination and communication with the Departments at the HQ;
• To accommodate and support internal audits of projects in the Region, in good coordination and communication with the department at the HQ;
• To check and monitor the full compliance of the documents of the RO expenses, considering the internal requirements of DRC but also the external requirements in terms of compliance (donors and potential legal obligations in the relevant country);
• To provide guidance to the Country Offices for the respect of compliance in each country, supporting them in regards to the internal compliance requirements while also advising for the external compliance requirements;
• To identify potential risks in the Region and ensure they are reflected on the risk registers and issues log.

ERP System (DRC Dynamics)

• To contribute to the development and elaboration of new learning materials for the staff members in the RO (in cooperation with the Systems Departments at the HQ);
• Ensure that DRC Dynamics is used to its full capacity within the RO;
• To ensure that financial procedures and workflows in DRC Dynamics are well-respected in each Country covered by the RO and to provide regularly updates to senior management.
• Participate in systems review and development as required.

Capacity Building

• To support work related training of the staff of the staff at the RO, including procedural and systems related needs;
• To contribute to the capacity-building of the staff members in the Country Offices covered by the RO using field visits and online interaction as and when requested;
• To participate in the personal developmental section of performance appraisal of all finance staff in the AERO;
• To actively support talent management initiatives with the wider DRC community.

The description of the job are indicative and may changed/adopted according to the ongoing standarization exericise. 

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Qualifications and Experience

• Degree in International Development, Economics, Business Administration or Management, or another relevant field is required;
• Proven experience of skills and knowledge on the Enterprise Resource Planning (ERP) system, mainly Microsoft Dynamics based system
• Minimum five (5) years of management experiences;
• Proven leadership skills and a competence in people management;
• Significant experience of grant management and understanding of institutional fundraising;
• Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at high levels;
• Proficiency (written and spoken) in English;
• Significant understanding of the different contexts of the Asia Region;

Conditions

Contract:         Two year contract with possibility of extension, subject to funding and performance. Salary and other conditions are offered in accordance with DRC’s Terms of Employment;

Employment band:   Management, F1

Availability:      January 2025

Duty station:    Bangkok, Thailand

Reporting Line: Director (Regional Head of Support Services)

For questions regarding the vacancy please contact drc.thailand@drc.ngo

Providing equal opportunities: We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process

Application Process

All applicants must send a cover letter and an updated CV (no longer than four pages) in English to email: drc.thailand@drc.ngo with ”Application for Regional Operations Manger” in the subjectline.

Closing date for applications: 5th of October 2024

The interviews will be conducted on a rolling basis.