ThaiNGO

Job Title: Senior IT Manager

Location: Bangkok

Background/IRC Summary:

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The International Rescue Committee (IRC) Thailand country program was established in 1975 to assist refugees from Vietnam, Laos and Cambodia and currently assists refugees and migrants from Burma. IRC Thailand operates as one of the largest and programmatically diverse humanitarian organizations providing essential services to displaced populations in Thailand. Assistance programs encompass health, education, institutional capacity building, gender-based violence prevention, water and sanitation, income generation, advocacy, protection, legal assistance, and resettlement program.

Job Overview/Summary:

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Reporting to the Senior Operations Coordinator/Lead, the Senior IT Manager (SITM) will provide quality leadership and oversight of all IRC Thailand IT service functions, including assisting and facilitating the installation, configuration, staff training and operations support. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT Coordinator is vital. Another key aspect of this role will be to establish an open channel to different working groups across the country program to ensure business needs are met and IT concerns were being addressed in a timely fashion.

Major Responsibilities:

• Work in close collaboration with Asia Regional IT Coordinator (RITC) to ensure all IT updates are shared and timely guidance is sought
• Interact with Programs, Operations and field offices to ensure understanding of business needs and efficient support is delivered
• Work with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues.

• Conduct relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC.
• Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment
• In consultation with the RITC, test and evaluate new technologies that will improve IT support processes in country and region.

• Ensure timely equipment maintenance, upgrade and replacement as well as coverage for ISP contracts and software maintenance agreements.

• Help ensure successful implementation of IRC IT global initiatives and policies.
• Enforce network security policies.

• Maintain firewall rules and perform regular security sweeps for new vulnerabilities.

• Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs

• Act as the IT focal point for Thailand country program

• Perform other duties as directed by the lead operations coordinator.

Key Working Relationships:

Position Reports to:                        Senior Operations Coordinator/Lead   

Position directly supervises:              Field IT Managers and IT Officers

Indirect Reporting:                                 Regional IT Coordinator (RITC) - Asia
 

Job Requirements:

Education: Bachelor’s and or Master’s university degree in Computer Engineering and/or equivalent in relevant field

Technical Skills & Experience:

• At least 5 years’ experience in IT Service Management
• Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
• Experience in Virtualization technologies using VMware
• Background in networking technologies using Cisco and/or Cyberoam
• Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
• Familiarity in server and endpoint updating and patching methodologies
• Strong technical writing/documentation skills
• Experience in providing support in an environment that implements ERP is an advantage

Soft Skills and Competencies:

• Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
• Excellent presentation, verbal communication and report-writing skills with the ability to convey information effectively in English and Thai.
• Customer & client centered and service oriented mind & attitude, and ability to work independently under pressure.
• Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.

• Strong diplomacy and collaboration skills in establishing positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills: Excellent English and Thai language communication skills including speaking, listening and writing

Computer Skill: High proficiency in supporting industry standard IT infrastructure and applications

• Certificates or Licenses: A+, ITIL, PMP, MCSE or similar certifications preferred

Working Environment: Based in Bangkok office, occasionally required to travel to field offices on the Thailand-Myanmar border and joining regional conferences and workshops, if required.                                                                        

HOW TO APPLY:

Application letter and most recent CV in English stating qualifications and experience should be submitted to the IRC Human Resources Department at Thailand.HR@rescue.org

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

APPLICATION DEADLINE: 25 May 2018