ThaiNGO

Job Title:Casework Manager

Location:Mae Hong Son,Thailand

Department:RSC

Background/IRC Summary:  The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States.  Operating in fifteen countries, the RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S

Job Overview/Summary:  The Casework Manager ensures a high level of both general processing and casework services on behalf of refugee applicants to the USRAP through leadership, supervision, casework management and quality control. The Casework Manager is responsible for daily management of workload assigned and performs other office functions outside of the general responsibilities of the Casework Manager as assigned by supervisors.

Major Responsibilities:

• Assist Senior Casework Manager in leading and managing various aspects of case processing operations.
• Implement strategies to ensure efficient and timely delivery of casework services to refugees.
• Train, monitor, shadow and provide feedback to RSC Caseworkers.
• As required, serve a leading role in assisting and supporting deployed CW team with office requests for action with the support of the Duty Officer.
• Provide daily management of assigned staff and tasks.
• Assist with organizing and managing casework teams during prescreening and USCIS circuit rides.
• Maintain high quality control levels of case files for USCIS presentation.
• Perform advanced casework on complex cases.
• Analyze and direct the administrative casework needs of specialized caseloads.
• Conduct prescreening interviews in a manner demonstrating a senior level of understanding of case and circumstance complexities and details.
• Analyze processing systems to reach pre-screening targets and follow up tasks.
• Assist with evaluation and management of the administrative casework needs.
• Coordinate with the supervisor on urgent protection or medical cases requiring expedited processing.
• Interface with partner agencies and refugee representatives in a professional manner.
• Ensure workload completion in time requested and keep supervisors advised of workload challenges.
• Provide statistics on accomplished work.
• Perform assigned administrative office tasks.
• Other duties as assigned by supervisor.

Key Working Relationships:

Position Reports to:  Senior Casework Manager
Indirect Reporting:  N/A
Other Internal contacts: RSC staff and MHS Operational staff members

Job Requirements:

Education: University Degree.

Work Experience: Minimum 2 years experience with USRAP processing.

Demonstrated Skills and Competencies:

-      Maturity, positive attitude and able to work in fast-paced, multi-cultural environment.

-      Strong interpersonal and organizational skills

-      Able to travel and work in remote locations, Thailand.

Language Skills:  Excellent verbal and written English language skills; Burmese dialects desirable

Certificates or Licenses:  N/A

Working Environment:  

The employee is required to adhere to the USRAP Program Integrity Guidelines for professional conducts as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

The position is located at the RSC Mae Hong Son field office and regular travel to all refugee camps in northern Thailand is expected.

HOW TO APPLY:

Application letter and most recent CV in English stating qualifications and experience should be submitted to the IRC Human Resources Department at Thailand.HR@rescue.org

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

APPLICATION DEADLINE: 28 May 2018