ThaiNGO

Location: Bangkok
Country: Thailand
Category: Operations & Administration Support
Employee Category Fixed Term
Job Type: Full Time
Work Arrangement: In-person
Open To Expatriates: No

Application Deadline: 9 September 2024

Background/ IRC Summary

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia and in Cox’s Bazar, Bangladesh.

Job Overview/Summary:

The Senior Program Support Officer (Sr. PSO) based in Bangkok, Thailand is responsible for case creation, scheduling, call list creation and distribution. The Sr. PSO will monitor the pipeline using specific scheduling tools, perform quality checks, ensure targets are met, and future circuit rides are coordinated in close coordination with the Program Support team. This position reports to the Program Support Manager.

Major Responsibilities:

Case Creation & Scheduling:

• Ensure timely case creation of refugee cases in START to be submitted and authorized for USRAP processing.
• Primary focal point to create complex cases including but not limited to high profile (Level-1), Afghan and Palestinian caseload.
• Ensure necessary supporting documentation for all case submissions are uploaded in START.
• Primary focal point to identify duplicate cases in START.
• Ensure timely scheduling, preparation and quality control of cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
• Report to supervisor regularly on challenges with case preparation in line with scheduling targets.
• Act as focal point to submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
• Perform quality checks accurately on case call lists, and SCH IDs, and ensure it is accessible to relevant internal RSC authorized personnel.
• Act as Program Support team’s subject-matter expert in START filtering and dashboard usage.
• Assist in the onboarding process by providing comprehensive training and support to new team members.

Communications:

• Communicate with internal RSC Asia departments within START system on any case specific issues.
• Raise START processing related issues via the System Solution ticketing system.
• Monitor RSC Asia Submission mailbox for all in-coming submissions and cross check against submissions received in START.
• Assist with communication and follow up with the US Embassy, and UNHCR colleagues for any case submissions issues.

Others:

• Other duties as assigned by supervisor or Senior Program Support Manager.

Key Working Relationships:

Position Reports to: Program Support Manager Indirect Reporting: Senior Program Support Manager

Other Internal contacts:

Internal:  All RSC Thailand staff

                IRC Thailand Operations and Administrative Staff

External: UNHCR, IOM, RefCoord  

Job Requirements:

Education:

• University Degree or equivalent combination of education and experience required

Work Experience:

• Minimum three years of office administrative experience. Data management experience is strongly preferred.

Demonstrated Skills and Competencies:

• Solid organization skills with the ability to handle multiple tasks simultaneously and prioritize them effectively.
• Ability to work with minimum supervision and meet deadlines.
• Proven skills in general office administration and interdepartmental communication.
• Excellent decision making, analytical and problem-solving skills.
• Excellent computer skills, including thorough knowledge of Microsoft Office, including Power Point, Word, Excel, and Outlook.
• Previous experience with an international company or NGO or the US Refugee Admissions Program is preferred.

Language Skills: Fluency in both English and Thai, oral and written, is required.

Working Environment:

The position is located at the RSC office in Bangkok and is primarily office based.

The employee is required to adhere to “The IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

If you are interested, please apply for this position via the below link:

https://careers.rescue.org/us/en/job/req54671/Senior-Program-Support-Officer-National-Position