ThaiNGO

Under the supervision of Head of ICT region for Asia-Pacific, ICT Monitoring Specialist will be dealing with monitoring tasks for all critical ICT services in ASIA region. 

The position holder will have the following responsibilities:

 Job purpose:

• Takes care of the monitoring tasks for all critical ICT services in ASIA region
• Efficiently uses provided monitoring tools for troubleshooting and preventions
• Alerts and escalates monitoring incidents / problems to the right ICT level
• Advices and assists ICT field engineers on monitoring incident resolutions
• Follows up open monitoring tickets and escalated problems
• Takes care of the Service Desk incident supervision tasks in the ASIA region
• Follows up the categorization and flow of Service Desk tickets in the region
• Generates regular or ad-hoc reports and regular statistics on both services
• Registers and treats information methodically and with accuracy

 Your education and experience:

• University degree in ICT (computer science, telecommunications, etc)
• 4 years’ work experience in a similar function
• Fluent in written and spoken English
• Sound knowledge on LAN/WAN
• Sound knowledge on Windows Client/Server Systems
• Good experience in Systems and Network monitoring tools (SCOM, SCCM, WhatsUp, PRTG, etc)
• Good knowledge of ITIL framework

 Competencies requirements:

• Flexible and able to occasional travel within the region
• Ability to work in a multi-cultural environment autonomous with sense of initiative
• Capacity to integrate and implement ICRC policies and procedures
• Confirmed capacity to work independently in a methodical way
• Willingness of self-education in IT-related fields
• Good analytical and communication skills
• Good sense of initiative
• Strong interpersonal skills

 We offer:

• Dynamic and challenging work environment in the humanitarian and international environment
• A competitive salary with benefits with initial one-year of employment contract

Preferred starting date: 1 February 2018

Qualified applicants are requested to submit their comprehensive CV and letter of motivation in English, as well as salary expectations, by email only to: ban_recruitment_services@icrc.org (specify position name at your email title) Attn: Human Resources Department